Bilingual Customer Service Specialist (EN/ES) - Onsite

Placements24; Torreón; On-site; MXN 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid time off

Job summary

WhatJobs Direct in Torreón, Coahuila, is seeking a Bilingual Customer Service Specialist (English/Spanish) for an on-site role. You will handle inquiries, resolve issues, and provide comprehensive assistance to a diverse customer base in both languages, contributing to satisfaction and loyalty.

The successful candidate will excel in communication, document interactions in the CRM, and collaborate cross-functionally to ensure timely resolutions.

Qualifications

• Proven experience in a customer service or support role.
• Fluency in English and Spanish (spoken and written) is mandatory.
• Excellent communication and interpersonal skills.
• Proficiency with CRM software and standard office applications.
• On-site, team-oriented work.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Customer-focused attitude and commitment to delivering exceptional service.

Responsibilities

• Deliver outstanding customer service through phone, email, and potentially in-person interactions in both English and Spanish.
• Address and resolve customer inquiries, complaints, and technical issues effectively.
• Provide information about products, services, and company policies.
• Document customer interactions, issues, and resolutions accurately in the CRM system.
• Collaborate with other departments to ensure timely resolution of customer problems.
• Identify opportunities for service improvement and provide feedback to management.
• Maintain a high standard of professionalism and customer care.
• Meet established performance metrics for response times and customer satisfaction.

Skills

Bilingual (EN/ES)

Customer service excellence

Communication skills

Team collaboration

Education

High school diploma

Associate's or Bachelor's degree a plus

Tools

CRM software

Office applications

Job description

WhatJobs Direct in Torreón, Coahuila, is seeking a Bilingual Customer Service Specialist (English/Spanish) for an on-site role. You will handle inquiries, resolve issues, and provide comprehensive assistance to a diverse customer base in both languages, contributing to satisfaction and loyalty.

The successful candidate will excel in communication, document interactions in the CRM, and collaborate cross-functionally to ensure timely resolutions.