Onsite English-Savvy Customer Service Rep - Growth

Support Services Group; Hermosillo; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Competitive salary structure

Paid training and career growth

Food vouchers

Performance-based incentives

Positive and supportive team

Job summary

Support Services Group in Hermosillo, Mexico is seeking a Customer Service Representative to join our on-site call center team and deliver outstanding support to customers. You will handle inquiries, resolve issues, and document interactions while meeting performance targets in a fast-paced setting.

Ideal candidates will have strong English skills, prior call center experience, and the ability to multitask across multiple systems.

Qualifications

• Must work onsite
• Advanced English level (written and spoken)
• Previous customer service or call center experience preferred
• Ability to multitask and navigate multiple systems
• Problem-solving skills with a customer-first mindset
• Comfortable working with call scripts and performance targets

Responsibilities

• Handle inbound/outbound customer calls with professionalism and empathy
• Provide accurate information and solutions to customer inquiries
• Resolve complaints and elevate issues when necessary
• Document interactions and update customer records in the system
• Meet performance metrics, including call quality and response time
• Maintain a positive and professional attitude in a fast-paced environment

Skills

Advanced English

Customer service

Multitasking

Problem solving

Call scripts

Performance targets

Tools

CRM systems

Job description

Support Services Group in Hermosillo, Mexico is seeking a Customer Service Representative to join our on-site call center team and deliver outstanding support to customers. You will handle inquiries, resolve issues, and document interactions while meeting performance targets in a fast-paced setting.

Ideal candidates will have strong English skills, prior call center experience, and the ability to multitask across multiple systems.