Immigration Customer Support Specialist - In-Person

Intugo Mexico; Hermosillo; On-site; MXN 162,000 - 195,000; Full time

Benefits offered by this job

Performance Bonus

Food Vouchers

Paid Time Off

Legal Benefits

Job summary

Intugo Mexico is seeking a Customer Service Representative to provide outstanding support to clients navigating immigration processes. This in-person role based in Hermosillo, Sonora, Mexico focuses on responsive communication and accurate case updates.

You will handle inquiries by phone and email, direct clients to the proper department, and collaborate with teammates to meet service goals. English proficiency is required; prior experience is helpful but not mandatory.

Qualifications

• Excellent communication skills with a customer-focused approach.
• English proficiency required.
• Experience in customer service is a plus but not mandatory.

Responsibilities

• Respond to customer inquiries by phone and email promptly and professionally.
• Provide timely follow-ups on clients' immigration case status.
• Direct clients to the appropriate department when needed.
• Collaborate with team to achieve service goals and maintain customer satisfaction.

Skills

Customer service

Communication

English proficiency

Job description

Intugo Mexico is seeking a Customer Service Representative to provide outstanding support to clients navigating immigration processes. This in-person role based in Hermosillo, Sonora, Mexico focuses on responsive communication and accurate case updates.

You will handle inquiries by phone and email, direct clients to the proper department, and collaborate with teammates to meet service goals. English proficiency is required; prior experience is helpful but not mandatory.