Customer Service Representative

Intugo Mexico; Hermosillo; Sur place; MXN 162 000 - 195 000; Plein temps

Avantages offerts par ce poste

Performance Bonus

Food Vouchers

Paid Time Off

Legal Benefits

Résumé du poste

Intugo Mexico is seeking a Customer Service Representative to provide outstanding support to clients navigating immigration processes. This in-person role based in Hermosillo, Sonora, Mexico focuses on responsive communication and accurate case updates.

You will handle inquiries by phone and email, direct clients to the proper department, and collaborate with teammates to meet service goals. English proficiency is required; prior experience is helpful but not mandatory.

Qualifications

• Excellent communication skills with a customer-focused approach.
• English proficiency required.
• Experience in customer service is a plus but not mandatory.

Responsabilités

• Respond to customer inquiries by phone and email promptly and professionally.
• Provide timely follow-ups on clients' immigration case status.
• Direct clients to the appropriate department when needed.
• Collaborate with team to achieve service goals and maintain customer satisfaction.

Connaissances

Customer service

Communication

English proficiency

Description du poste

At Intugo, we partner with a foreign company specializing in immigration law and legal services, helping individuals in the United States navigate immigration processes, including work permits, work visas, and permanent residency applications.

We are currently seeking a Customer Service Representative to provide exceptionally customer service, assist clients with inquiries, and follow up on immigration case updates.

Key Responsibilities

• Respond to customer inquiries promptly and professionally via phone and email.
• Provide timely follow-ups regarding clients' immigration case status.
• Direct clients to the appropriate department when necessary.
• Maintain effective communication to ensure a positive customer experience.
• Collaborate with team members to achieve service goals and maintain customer satisfaction.
• Previous experience is a plus but not mandatory.

Compensation & Benefits

• Monthly Gross Salary: $16,000 MXN.
• Performance Bonus
• Food Vouchers
• Paid Time Off
• Legal Benefits

If you have excellent communication skills, enjoy helping others, and are looking for an opportunity to grow professionally in a customer-focused environment, we would love to hear from you!

Job Type: Full-time

English (Required)

Work Location: In person