Remote Customer Support Specialist (Home Office)

Intugo; Hermosillo; Remote; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Grocery vouchers

Savings fund

Monthly attendance and punctuality pay

Christmas bonus

Mexican law benefits

Paid training

Home Office opportunity (Must reside)

Job summary

Intugo is seeking a customer service professional in Hermosillo to respond to inquiries via phone and email, and keep CRM records updated with accuracy. You will verify customer information, schedule appointments, and deliver friendly, professional service while following established procedures.

The role requires strong English, clear communication, and the ability to multitask in a fast-paced setting. Mexican benefits apply; home office option available for residents of Hermosillo.

Qualifications

• Advanced English required.
• Minimum 1 year of customer service or call center experience.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• High School Diploma or equivalent.

Responsibilities

• Respond to customer inquiries via phone and email.
• Document and update customer information in CRM systems.
• Verify customer applications and personal information.
• Schedule appointments and provide accurate information to customers.
• Deliver excellent customer service while maintaining professionalism.
• Follow company procedures and ensure data accuracy.
• Handle customer concerns and provide appropriate solutions.

Skills

Advanced conversational English

Strong verbal and written comms

Multi-tasking in fast-paced env

Attention to detail & organisation

1 year of customer service experience

Education

High School Diploma or equivalent

Job description

Intugo is seeking a customer service professional in Hermosillo to respond to inquiries via phone and email, and keep CRM records updated with accuracy. You will verify customer information, schedule appointments, and deliver friendly, professional service while following established procedures.

The role requires strong English, clear communication, and the ability to multitask in a fast-paced setting. Mexican benefits apply; home office option available for residents of Hermosillo.