Customer Service Specialist

Carrier Global Corporation; Santa Catarina; On-site; MXN 240,000 - 300,000; Full time

Benefits offered by this job

Competitive total rewards package

Job summary

Carrier Global Corporation is seeking a Customer Service Specialist in the Monterrey area to manage complex customer inquiries and coordinate with Sales, Production, and Logistics to ensure timely fulfillment and issue resolution.

You will maintain accurate records, support cross-functional teams, and contribute to on-time delivery and performance goals in a manufacturing environment. Strong SAP and English skills are required.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.

Responsibilities

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

Skills

Customer service

Order management

Supply chain

Planning

Cross-functional

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Forecasting

Job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role

As a Customer Service Specialist, you will play a critical role in supporting customer satisfaction and manufacturing continuity by managing customer inquiries, coordinating order fulfillment activities, and collaborating with cross-functional teams. This position serves as a key link between customers, sales, supply chain, production, and logistics teams to ensure timely delivery, issue resolution, and operational excellence.

Key Responsibilities

• Independently manage complex customer inquiries, requests, and complaints through phone and electronic communication.
• Coordinate with sales, production, warehouse, shipping, and contract manufacturing teams to support order fulfillment and delivery commitments.
• Monitor and resolve customer issues related to orders, shipments, invoicing, and product availability.
• Maintain accurate customer interaction records and update databases to support reporting and operational needs.
• Identify opportunities to improve customer service processes while supporting OTD and business performance objectives.

Requirements

We are looking for people who are customer-focused, proactive, organized, collaborative, and results-driven. If this is you, get in touch.

• Bachelor’s degree or equivalent experience.
• Minimum of 3 years of experience in Customer Service, Order Management, Supply Chain, or a related field.
• Experience supporting customers within a manufacturing or industrial environment.
• Advanced English communication skills (C1 level or higher).
• Experience using SAP and strong planning, coordination, and demand management skills.

Although not necessary, it would be nice if you have:

• Experience supporting contract manufacturing operations.
• Knowledge of logistics, shipping, invoicing, and order fulfillment processes.
• Experience working in a fast-paced, cross-functional environment supporting operational and commercial teams.

Benefits

We offer a competitive total rewards package that may include other benefits and well-being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [e-mail]. We will make every effort to meet your needs in accordance with applicable laws.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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