Remote Global Order Fulfillment Specialist (SAP)

CMF Global, Inc.; Tijuana; On-site; MXN 167,000 - 279,000; Full time

Job summary

CMF Global, Inc. is a California-based manufacturer and supplier of pipes, valves, and fittings, with global reach and a remote-based Order Processing Specialist role in Tijuana, Mexico.

The position collaborates with Sales, Logistics, and Warehouse teams to ensure orders are entered, validated, and fulfilled accurately and on time. Ideal candidates bring 2+ years in order processing or logistics, SAP Business One experience, and strong English/Spanish communication skills.

Qualifications

• 2+ years of experience in order processing, logistics, procurement, or related operations.
• SAP Business One experience preferred.
• Experience with order fulfillment, shipping logistics, Incoterms, and freight terms preferred.
• Professional proficiency in English required; bilingual English/Spanish strongly preferred.
• Import/export experience or exposure to international logistics preferred.
• Excellent communication, interpersonal, organizational, and analytical skills.

Responsibilities

• Enter, validate, and release customer orders in SAP Business ONE or similar ERP system.
• Verify pricing, quantities, shipping information, payment terms, freight terms, and other order details.
• Coordinate with Sales, Logistics, Warehouse, inventory teams, plants, and vendors to support timely order fulfillment.
• Communicate order status, ETAs, changes, discrepancies, and shipment information to customers and internal stakeholders.
• Monitor shipments and assist with carrier, delivery, and fulfillment issues.
• Coordinate vendor purchase orders, confirmations, lead times, backorders, substitutions, and expedited orders.
• Support returns, replacements, credits, and RMA/RGA documentation.
• Maintain accurate order records, customer communications, and supporting documentation.
• Validate order pricing against approved quotes and escalate discrepancies before processing.
• Support international customer orders and shipping requirements.
• Assist with commercial invoices, packing lists, HS codes, Country of Origin documentation, Incoterms, and freight-forwarder coordination.
• Support import/export and customs-related shipment coordination.
• Identify order or logistics issues and work proactively with the appropriate teams to resolve or escalate them.
• Provide professional and responsive internal and external customer service.

Skills

Bilingual (Spanish-English)

ERP experience

Attention to detail

Customer service orientation

Organizational skills

Multitasking

Education

High School Diploma or equivalent

Associate or Bachelor's degree in Logistics, Supply Chain, Business, International Trade, or related field preferred

Tools

SAP Business One

Excel

Microsoft Office

Job description

CMF Global, Inc. is a California-based manufacturer and supplier of pipes, valves, and fittings, with global reach and a remote-based Order Processing Specialist role in Tijuana, Mexico.

The position collaborates with Sales, Logistics, and Warehouse teams to ensure orders are entered, validated, and fulfilled accurately and on time. Ideal candidates bring 2+ years in order processing or logistics, SAP Business One experience, and strong English/Spanish communication skills.