Bilingual Contact Center Specialist

3287 SSS Carrier, S. de R.L. de C.V.; Monterrey; On-site; MXN 201,000 - 312,000; Full time

Job summary

Carrier is seeking an entry‑level Customer Service professional in Monterrey to respond to customer calls, document procedures, collect data, and provide information to resolve issues. The role involves escalation of complex cases to experienced staff and management as needed.

You will support Carrier’s internal and distributor networks, maintain records, and ensure a positive customer experience by adhering to procedures and providing accurate information on products and warranties.

Qualifications

• High school diploma or equivalent.
• Bilingual English and Spanish proficiency.
• Strong verbal and written communication skills.

Responsibilities

• Resolve inbound calls and cases addressing customer inquiries efficiently.
• Provide information about Carrier products or services and discuss customer accounts.
• Document customer interactions and manage records in the systems.
• Escalate complex issues to senior staff or management when needed.
• Collaborate with cross-functional teams to resolve customer challenges.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Data analysis

Education

High school diploma or equivalent

Tools

Call center systems

Job description

Carrier is seeking an entry‑level Customer Service professional in Monterrey to respond to customer calls, document procedures, collect data, and provide information to resolve issues. The role involves escalation of complex cases to experienced staff and management as needed.

You will support Carrier’s internal and distributor networks, maintain records, and ensure a positive customer experience by adhering to procedures and providing accurate information on products and warranties.