Luxury Restaurant Supervisor | Guest Experience Lead

Hyatt Hotels Corporation; Cabo San Lucas; On-site; MXN 180,000 - 300,000; Full time

Job summary

Hyatt Hotels Corporation in Cabo San Lucas is seeking a Restaurant Supervisor to oversee the all-day dining operation, ensuring luxury service from breakfast to dinner. You will lead the service team, maintain high guest satisfaction, and support with scheduling, training, and operations within a luxury hotel setting.

The role requires 2–3 years in a similar supervisory capacity, strong F&B knowledge, and excellent English communication.

Qualifications

• 2–3 years of supervisory experience in a luxury hotel or fine dining environment.
• Strong knowledge of food and beverage service, menu knowledge, and service sequences.
• Exceptional interpersonal and leadership skills.
• Ability to manage a multicultural team and work under pressure.
• High attention to detail and guest-centric mindset.
• Excellent communication skills in English; additional languages a plus.
• Proficient in POS systems and restaurant operations software.

Responsibilities

• Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.
• Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.
• Oversee table setups, cleanliness, mise en place, and compliance with brand standards.
• Ensure all guest interactions are handled professionally, courteously, and promptly.
• Monitor service quality and guest feedback; proactively resolve complaints or issues.
• Support the Restaurant Manager with scheduling, shift planning, and team briefings.
• Train, mentor, and onboard new team members to maintain high performance and brand standards.
• Collaborate with culinary and bar teams to ensure smooth food and beverage service.
• Monitor inventory levels, assist with ordering, and reduce waste or breakage.
• Enforce compliance with hygiene, health, and safety regulations.
• Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

Skills

Interpersonal skills

Leadership

Communication

Pressure handling

Tools

POS systems

Restaurant software

Job description

Hyatt Hotels Corporation in Cabo San Lucas is seeking a Restaurant Supervisor to oversee the all-day dining operation, ensuring luxury service from breakfast to dinner. You will lead the service team, maintain high guest satisfaction, and support with scheduling, training, and operations within a luxury hotel setting.

The role requires 2–3 years in a similar supervisory capacity, strong F&B knowledge, and excellent English communication.