Restaurant Supervisor

Park Hyatt; Cabo San Lucas; On-site; MXN 420,000 - 600,000; Full time

Job summary

Park Hyatt Los Cabos Hotel & Residences is seeking a Restaurant Supervisor to oversee the all-day dining restaurant, delivering luxury service from breakfast to dinner and guiding the service team to elevate guest experiences.

You will manage setups, uphold brand standards, mentor staff, coordinate with culinary and bar teams, monitor quality and inventory, and ensure compliance with hygiene and safety regulations.

Qualifications

• 2–3 years in a supervisory role in luxury hotel or fine dining.
• Strong knowledge of food & beverage service, menu knowledge, and service sequences.
• Exceptional interpersonal and leadership skills.
• Ability to manage a multicultural team and work under pressure.
• High attention to detail and guest-centric mindset.
• Excellent English communication (additional languages a plus).
• Proficient in POS systems and restaurant operations software.

Responsibilities

• Supervise day-to-day operations of the all-day dining restaurant from breakfast to dinner.
• Lead and motivate service staff to uphold luxury standards.
• Oversee table setups, cleanliness, mise en place, and brand standards.
• Ensure guest interactions are professional, courteous, and prompt.
• Monitor service quality and guest feedback; resolve issues.
• Support Restaurant Manager with scheduling, shift planning, and briefings.
• Train and onboard new team members to maintain performance.
• Collaborate with culinary and bar teams for smooth service.
• Monitor inventory levels, assist with ordering, minimize waste.
• Enforce hygiene, health, and safety regulations.
• Maintain records of revenue, tips, incidents, and service performance.

Skills

Leadership

Interpersonal skills

Team management

English communication

Tools

POS systems

Restaurant software

Job description

Organization- Park Hyatt Los Cabos Hotel & Residences

Summary

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

Organization- Park Hyatt Los Cabos Hotel & Residences

Summary

The Restaurant Supervisor supports the daily operations of the all-day dining restaurant, ensuring exceptional service, smooth team coordination, and a refined guest experience that reflects the standards of a luxury hotel. This role involves leading the service team, maintaining high levels of guest satisfaction, and assisting with administrative and operational responsibilities.

Key Responsibilities

• Supervise the day-to-day operations of the all-day dining restaurant, ensuring a seamless guest experience from breakfast to dinner service.
• Lead and motivate service staff to uphold luxury service standards and ensure consistent quality.
• Oversee table setups, cleanliness, mise en place, and compliance with brand standards.
• Ensure all guest interactions are handled professionally, courteously, and promptly.
• Monitor service quality and guest feedback; proactively resolve complaints or issues.
• Support the Restaurant Manager with scheduling, shift planning, and team briefings.
• Train, mentor, and onboard new team members to maintain high performance and brand standards.
• Collaborate with culinary and bar teams to ensure smooth food and beverage service.
• Monitor inventory levels, assist with ordering, and reduce waste or breakage.
• Enforce compliance with hygiene, health, and safety regulations.
• Assist in maintaining accurate records of revenue, tips, incidents, and service performance.

Requirements

• Minimum 2–3 years of experience in a similar supervisory role within a luxury hotel or fine dining environment.
• Strong knowledge of food and beverage service, menu knowledge, and service sequences.
• Exceptional interpersonal and leadership skills.
• Ability to manage a multicultural team and work under pressure.
• High attention to detail and guest-centric mindset.
• Excellent communication skills in English (additional languages a plus).
• Proficient in POS systems and restaurant operations software.