Luxury Resort GM: Elevate Ultra‑Luxury Guest Experiences

One&Only Resorts; Nayarit; On-site; MXN 1,200,000 - 2,500,000; Full time

Job summary

One&Only Mandarina in Riviera Nayarit, Mexico, seeks an experienced Hotel Manager to lead day-to-day resort operations in partnership with the Regional General Manager. You will supervise all hotel divisions and drive excellence in service, financial performance, and guest satisfaction.

You will balance strategic planning with hands-on leadership, ensuring compliance with brand standards and safety regulations while cultivating a culture of accountability and continuous improvement.

Qualifications

• Minimum 3 years of experience in a similar leadership role within luxury hospitality or 5-star resorts.
• Strong knowledge of Forbes Travel Guide standards (preferred).
• Fluent in English and Spanish, both written and spoken.

Responsibilities

• Support the Regional General Manager in the overall leadership and strategic direction of the resort.
• Oversee and coordinate the full operation of all hotel divisions, ensuring alignment, efficiency, and exceptional service delivery across departments.
• Drive the creation of unforgettable guest experiences, ensuring personalized, anticipatory, and intuitive service in line with ultra-luxury standards.
• Ensure full compliance with One&Only brand standards and Forbes Travel Guide criteria, consistently aiming for top-tier ratings.
• Monitor and improve guest satisfaction metrics, online reputation, and service recovery processes.
• Lead daily operations, including arrivals, VIP coordination, and high-profile guest engagement.
• Conduct arrivals meetings in the absence of the General Manager.
• Lead and coordinate weekly operational meetings with all Division Heads.
• Conduct daily inspections of rooms and public areas alongside Executive Housekeeper and Chief Engineer to ensure impeccable standards.
• Oversee preventive maintenance programs and ensure asset protection and upkeep across the property.
• Develop, manage, and follow up on CAPEX projects that enhance guest experience and operational efficiency.
• Prepare and manage annual budgets in coordination with Division Heads, ensuring alignment with financial targets and profitability goals.
• Drive revenue optimization, cost control, and operational efficiencies across all departments.
• Ensure effective implementation of training programs, focusing on luxury service culture and continuous development.
• Establish performance goals and conduct evaluations for direct reports, fostering leadership development and succession planning.

Skills

Leadership

Guest service

Financial management

Bilingual EN/ES

Operations excellence

Education

Bachelor’s in Hospitality Management

Job description

One&Only Mandarina in Riviera Nayarit, Mexico, seeks an experienced Hotel Manager to lead day-to-day resort operations in partnership with the Regional General Manager. You will supervise all hotel divisions and drive excellence in service, financial performance, and guest satisfaction.

You will balance strategic planning with hands-on leadership, ensuring compliance with brand standards and safety regulations while cultivating a culture of accountability and continuous improvement.