Luxury Reservations Manager: Lead Guest Experiences

Kerzner International; México; Remote; MXN 360,000 - 600,000; Full time

Job summary

One&Only Mandarina seeks an experienced Manager Reservations to oversee daily reservations operations, training, and discipline within the reservations team, ensuring the highest guest satisfaction standards.

The role requires knowledge of reservation policies, strong leadership, and the ability to coordinate across departments to deliver seamless guest experiences. A background in hospitality and sales is essential.

Qualifications

• Bachelor studies in Administration or related to hospitality business.
• Minimum of 2 years in the same role.
• Proficiency with Opera or similar reservations system.
• Knowledge of sales skills and distribution channels.
• Strong communication and leadership abilities.

Responsibilities

• Coordinate operational and administrative activities of the reservations agents.
• Know services, features, and accommodations in the resort.
• Understand accommodation rates and related seasons.
• Master the resort's reservations policy and procedures.
• Collaborate with all departments to ensure efficient reservations and activities.
• Follow up communications for future reservations and property details.
• Oversee all telephone communications per company etiquette.
• Train reservations staff on rates, policies and procedures.
• Administer and manage confirmed reservations and communications to executives.
• Address guest reservation complaints promptly.

Skills

Leadership

Sales skills

Communication

Problem Solving

Team coordination

Education

Bachelor in Administration or Hospitality

Tools

Opera system

Job description

One&Only Mandarina seeks an experienced Manager Reservations to oversee daily reservations operations, training, and discipline within the reservations team, ensuring the highest guest satisfaction standards.

The role requires knowledge of reservation policies, strong leadership, and the ability to coordinate across departments to deliver seamless guest experiences. A background in hospitality and sales is essential.