Front Office Leader: Seamless Stays & Guest Joy

Kerzner International; El Monteon; On-site; MXN 320,000 - 460,000; Full time

Job summary

Kerzner International’s One&Only Mandarina in Riviera Nayarit seeks a Front Desk Manager to coordinate daily operations, ensure smooth information flow, and uphold the high standards our guests expect.

The role requires a Bachelor’s in Tourism or Hotel Management, at least five years in hospitality or guest services, and fluency in English. You will lead a team, handle guest requests, and maintain a warm, efficient reception experience.

Qualifications

• Bachelor’s degree in Tourism or Hotel Management.
• Minimum of 5 years in hospitality or guest services.
• Proficiency in spoken and written English.

Responsibilities

• Coordinate daily operations and ensure smooth information flow to departments.
• Lead department daily line-ups and ensure punctual, well-groomed staff.
• Coordinate check-in/check-out procedures and guest communications.
• Resolve guest issues promptly with the Operations Manager or Rooms Division Director.

Skills

Team leadership

Guest relations

English fluency

Education

Bachelor’s Degree in Tourism or Hotel Management

Job description

Kerzner International’s One&Only Mandarina in Riviera Nayarit seeks a Front Desk Manager to coordinate daily operations, ensure smooth information flow, and uphold the high standards our guests expect.

The role requires a Bachelor’s in Tourism or Hotel Management, at least five years in hospitality or guest services, and fluency in English. You will lead a team, handle guest requests, and maintain a warm, efficient reception experience.