Manager, Reservations

Kerzner International; México; Remote; MXN 360,000 - 600,000; Full time

Job summary

One&Only Mandarina seeks an experienced Manager Reservations to oversee daily reservations operations, training, and discipline within the reservations team, ensuring the highest guest satisfaction standards.

The role requires knowledge of reservation policies, strong leadership, and the ability to coordinate across departments to deliver seamless guest experiences. A background in hospitality and sales is essential.

Qualifications

• Bachelor studies in Administration or related to hospitality business.
• Minimum of 2 years in the same role.
• Proficiency with Opera or similar reservations system.
• Knowledge of sales skills and distribution channels.
• Strong communication and leadership abilities.

Responsibilities

• Coordinate operational and administrative activities of the reservations agents.
• Know services, features, and accommodations in the resort.
• Understand accommodation rates and related seasons.
• Master the resort's reservations policy and procedures.
• Collaborate with all departments to ensure efficient reservations and activities.
• Follow up communications for future reservations and property details.
• Oversee all telephone communications per company etiquette.
• Train reservations staff on rates, policies and procedures.
• Administer and manage confirmed reservations and communications to executives.
• Address guest reservation complaints promptly.

Skills

Leadership

Sales skills

Communication

Problem Solving

Team coordination

Education

Bachelor in Administration or Hospitality

Tools

Opera system

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Woven seamlessly into the diverse, dramatic vistas of one of Mexico’s last tropical beachfront jungles in Riviera Nayarit, One&Only Mandarina provides the perfect balance between chic treehouse seclusion and clifftop villas. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job.

The Manager Reservations is responsible for overviewing the daily operation of the Reservations department related to hiring, training, administration and disciplinary processes of the reservations staff, to maintain the organization of the activities in the area and assure the highest standards for Guest Satisfaction.

Duties and responsibilities:

• To coordinate operational and administrative activities of the reservations agents.
• Knowing the different types of services features and accommodations in the Resort.
• Knowing about the accommodation rates and seasons related.
• Knowing perfectly the reservations policy and procedures of the Resort.
• Close relation with all departments within the Resort to ensure the reservation and activities efficiency according to the highest standards.
• Follow up communication related to future reservations, property information, rates etc.
• Overview of all telephone communications according to our telephone etiquette established by the company.
• Training and communication to all reservations agents about, rates modifications, Resort policies and procedures.
• Administration and management about confirmed reservations and communication to executive members.
• Follow up any guest reservation complains.

About you.

• Bachelor studies in Administration or related to hospitality business
• 2 years’ experience in same position as a minimum.
• Opera system proficiency or similar.
• Knowledge of sales skills.
• Knowledge about different distribution channels like The Leading Hotels of the World, GFS, e-commerce, Groups, etc.
• Strong communications skills.
• Problem Solving.
• Leadership.

The ideal candidate who embraces the entrepreneurial spirit for which Kerzner has become known for in the hospitality industry, thus ensuring that guests who visit our Resorts have amazing experiences and everlasting memories.

If this sounds like you, we would love to hear from you, and with an incredible portfolio of ultra-luxury One&Only resorts located across the globe and exciting expansion planned, this is an opportunity not to be missed!

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.