Luxury Guest Experience Concierge

Four Seasons; Cabo San Lucas; In loco; MXN 240.000 - 300.000; Tempo pieno

Descrizione del lavoro

Four Seasons Cabo San Lucas seeks a Guest Experience Host to anticipate guest needs and curate memorable moments throughout their stay. You will coordinate arrival experiences, share resort insights, and ensure personalized service across front office activities.

The role requires 2–3 years in luxury hospitality, strong communication, and the ability to multitask in a fast-paced environment. Flexibility for shifts and weekend coverage is essential.

Competenze

• 2–3 years of relevant work experience in luxury hotel environments.

Mansioni

• Prepare and set up Welcome Experience for each guest arrival with host team coordination.
• Personal guest check-in, sharing resort insights, and itinerary details to ensure smooth arrival.
• Coordinate Farewell Experience at departure with personalized touches.
• Handle guest requests, provide hospitality support, and respond to inquiries via multiple channels.
• Coordinate transportation, restaurant reservations, and activity bookings for guests.

Conoscenze

Bilingual Spanish/English

Customer service excellence

Communication

Interpersonal skills

Descrizione del lavoro

Four Seasons Cabo San Lucas seeks a Guest Experience Host to anticipate guest needs and curate memorable moments throughout their stay. You will coordinate arrival experiences, share resort insights, and ensure personalized service across front office activities.

The role requires 2–3 years in luxury hospitality, strong communication, and the ability to multitask in a fast-paced environment. Flexibility for shifts and weekend coverage is essential.