Luxury Guest Experience Specialist

Four Seasons; Manzanillo; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Employee meals

Discounted stays worldwide

Uniform dry cleaning

Job summary

Four Seasons Resort Tamarindo, México, seeks a Guest Experience Agent to elevate guest journeys from pre-arrival planning to departure. You will be the primary contact, delivering personalized, high-touch service and anticipating guest needs to create memorable experiences.

You will collaborate with multiple departments to ensure seamless delivery of luxury hospitality, build guest loyalty, and reflect Four Seasons standards in every interaction.

Qualifications

• Experience in luxury hospitality or guest-facing roles is preferred.
• Strong interpersonal and communication skills with a guest-first approach.
• Ability to anticipate needs and personalize service for high-end guests.

Responsibilities

• Create personalized and memorable guest experiences throughout the guest journey.
• Serve as a key contact for guests, handling requests with professionalism.
• Anticipate needs by reviewing preferences and past stays to tailor service.
• Coordinate guest experiences with resort departments to ensure seamless service.
• Maintain accurate guest profiles to support personalized interactions.
• Promote resort facilities, services, and special offerings to delight guests.

Skills

Guest relations

Luxury hospitality

Communication

Cross-cultural

Problem solving

Organization

English fluency

Job description

Four Seasons Resort Tamarindo, México, seeks a Guest Experience Agent to elevate guest journeys from pre-arrival planning to departure. You will be the primary contact, delivering personalized, high-touch service and anticipating guest needs to create memorable experiences.

You will collaborate with multiple departments to ensure seamless delivery of luxury hospitality, build guest loyalty, and reflect Four Seasons standards in every interaction.