Luxury Resort Host & Personal Concierge

AMAN Group Sarl; Cabo San Lucas; On-site; MXN 335,000 - 536,000; Full time

Job summary

Amanvari in Cabo San Lucas, Mexico, seeks a Resort Host to deliver highly personalized, discreet service for luxury guests, coordinating check-ins, itineraries, dining, spa and experiences.

The role requires strong interpersonal skills, attention to detail, and a background in luxury hotels, with fluency in English and Spanish. A bachelor’s degree in business or hospitality and at least two years’ luxury-hotel experience are preferred.

Qualifications

• Fluency in English and Spanish is required.
• Experience in luxury hotel operations is preferred.
• Customer-focused with exceptional interpersonal skills.
• Attention to detail and proactive service mindset.

Responsibilities

• Establishes strong guest relationships and anticipates needs.
• Coordinates check-in/out and personalized arrival experiences.
• Plans guest itineraries, reservations, and special requests with departments.
• Handles guest feedback and coordinates service recovery when needed.
• Arranges restaurant, spa, and activity bookings to enhance stays.
• Maintains guest profiles and processing of charges with accuracy.

Skills

English fluency

Spanish fluency

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Hospitality Management

Job description

Amanvari in Cabo San Lucas, Mexico, seeks a Resort Host to deliver highly personalized, discreet service for luxury guests, coordinating check-ins, itineraries, dining, spa and experiences.

The role requires strong interpersonal skills, attention to detail, and a background in luxury hotels, with fluency in English and Spanish. A bachelor’s degree in business or hospitality and at least two years’ luxury-hotel experience are preferred.