Luxury Concierge & Guest Experience Specialist (Bilingual)

Four Seasons; La Ribera; On-site; MXN 420,000 - 520,000; Full time

Benefits offered by this job

Highly competitive salaries with an in

Annual incentive plan for managerial/部

Job summary

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, LA RIBERA, seeks a concierge to greet guests with warmth, assess needs, and offer tailored recommendations to ensure memorable experiences. The role emphasizes personalized service in a luxury resort setting on Mexico’s east cape.

You will respond to diverse guest requests, resolve issues promptly, and collaborate with hotel teams to maintain exceptional standards of service and guest satisfaction.

Qualifications

• Fluent in Spanish and English.
• Minimum two years in concierge or guest relations.
• Two+ years in luxury hotel or similar environment is an asset.

Responsibilities

• Respond to guest requests with high hospitality and personal recommendations.
• Handle guest interactions and accommodate special requests.
• Resolve guest complaints and provide accurate, timely hotel service assistance.

Skills

Fluency in Spanish and English

Job description

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, LA RIBERA, seeks a concierge to greet guests with warmth, assess needs, and offer tailored recommendations to ensure memorable experiences. The role emphasizes personalized service in a luxury resort setting on Mexico’s east cape.

You will respond to diverse guest requests, resolve issues promptly, and collaborate with hotel teams to maintain exceptional standards of service and guest satisfaction.