Guest Experience Host

Four Seasons; Cabo San Lucas; On-site; MXN 240,000 - 300,000; Full time

Job summary

Four Seasons Cabo San Lucas seeks a Guest Experience Host to anticipate guest needs and curate memorable moments throughout their stay. You will coordinate arrival experiences, share resort insights, and ensure personalized service across front office activities.

The role requires 2–3 years in luxury hospitality, strong communication, and the ability to multitask in a fast-paced environment. Flexibility for shifts and weekend coverage is essential.

Qualifications

• 2–3 years of relevant work experience in luxury hotel environments.

Responsibilities

• Prepare and set up Welcome Experience for each guest arrival with host team coordination.
• Personal guest check-in, sharing resort insights, and itinerary details to ensure smooth arrival.
• Coordinate Farewell Experience at departure with personalized touches.
• Handle guest requests, provide hospitality support, and respond to inquiries via multiple channels.
• Coordinate transportation, restaurant reservations, and activity bookings for guests.

Skills

Bilingual Spanish/English

Customer service excellence

Communication

Interpersonal skills

Job description

About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location: On the stunning southern coast of Mexico's Baja peninsula, experience Cabo's Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture - embraced by the warmth of our Four Seasons "familia."

Be You

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them.

The Host must be able to accommodate any reasonable guest request either personally or through the pertinent departments utilizing approved communication channels to ensure efficiency within the process. Hosts should get to know their guest´s preferences and activities so they can anticipate their needs without being "intrusive".

The Guest Experience Host will act as point of contact for VIP´s and special attention guests assigned by management team throughout their stay.

Target Hire Date - October 2026

Skills and Abilities:

• At least 2~3 years of relevant work experience in Luxury Hotel.
• Self-driven and a strategic resourcing professional.
• Able to work independently and under pressure in a fast pace working environment.
• Good team spirit, cooperative with good communication and interpersonal skills.
• Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
• Reading, writing and oral proficiency in both Spanish and English language
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening and overnight shifts.
• Attention to detail.
• Able to multitask and prioritize workload and projects simultaneously and efficiently.
• * This position requires applicants to have valid work authorization in Mexico

Master Your Cratf

Prepares and sets up "Welcome Experience" for every guest arrival in coordination with the rest of the Front Office Team (welcome beverage, cold oshi-bouri, etc.)

Is able to perform a check in personalizing each interaction. During arrival experience, Host will "talk story" with guests, providing resort´s architectural insights, activities information while highlighting unique features of the property. Host will check in guest in an efficient and friendly manner (either in La Casona or inside guest´s accommodations), will present and confirm stay details / itinerary and will handle any last-minute requests in accordance with standards.

Prepares and sets up "Farewell Experience" for every guest departure in coordination with the rest of the Front Office Team (farewell gift, personalized card).

Connects with guests assigned on a daily basis, anticipates and coordinates any transportation need, restaurant reservation, etc.

Plans and executes special and meaningful tokens/experiences for guests assigned throughout their stay utilizing approved vendors and budget.

Acts as "personal host" for Villa, Presidential and Rental bookings. Available to perform tasks such as packing / unpacking services, in room dining experiences, etc.

Handles all customer complaints and assists with any questions relating to hotel services, opening hours, key personnel, events, and directions. Provides excellent hospitality and professional support to all guests, fulfilling special requests where possible. Responds promptly and accurately to all guest requests in person, over the phone, through FS Chat or email. Responds promptly and accurately to all guest requests in person, over the phone, through FS Chat or email.

Utilizes a variety of computer systems to communicate with guests, run reports, etc.

Communicates with internal personnel and departments via radio, Hotsos, Teams, and phones. Chat guests via messenger application and uti