Guest Experience Host

Four Seasons Hotels and Resorts; Ciudad de México; On-site; MXN 167,000 - 234,000; Full time

Job summary

Four Seasons Hotels and Resorts, Cabo Del Sol, Baja California, Mexico, seeks a Guest Experience Host to anticipate guests’ needs and curate memorable moments during their stay. This role embodies the Four Seasons commitment to luxury, personal service, and genuine care in a stunning beachfront setting.

The Host will respond to guest requests through the appropriate departments and channels, ensuring seamless experiences that reflect the brand's high standards and warm, attentive service.

Responsibilities

• The Guest Experience Host is a key element for the guest journey, anticipating needs during the stay and curating memorable moments for guests.
• The Host must be able to accommodate any reasonable guest request personally or through relevant departments using approved communication channels to ensure efficiency.

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be You

The Guest Experience Host is a key element for the success of the guest journey whose main objective is to anticipate the guest´s needs throughout their stay while curating memorable moments for them.

The Host must be able to accommodate any reasonable guest request either personally or through the pertinent departments utilizing approved communication channels to ensure efficiency