Logistics Service Agent II – Frontline Customer & Ops

FedEx Express México; Santiago de Querétaro; Presencial; MXN 223.000 - 357.000; Jornada completa

Descripción de la vacante

FedEx Express México in Querétaro seeks a Service Agent II to support front-line operations, assist customers and perform data entry. You will trace packages, prepare reports, review airway bills and ensure proper labeling, weight checks and customs documentation.

This full-time role requires a High School diploma, English proficiency (TOEIC 450), and the ability to lift 70 lbs and handle up to 150 lbs with assistance. Strong communication and organizational skills are essential.

Formación

• Basic typing, filing and computer literacy.
• Clear and articulate speaking voice.
• Strong written and verbal communication in English.
• Ability to work in a fast-paced front-line environment.

Responsabilidades

• Assist customers at the front counter and over the phone.
• Trace packages and coordinate with operations.
• Prepare and file operations reports and airway bills.
• Verify labeling, weights and customs documentation.
• Maintain neat appearance of front counter and workspace.
• Support supervisor and other staff as needed.

Conocimientos

Office skills

Communication skills

Organization skills

Customer service

Educación

High School diploma

Descripción del empleo

FedEx Express México in Querétaro seeks a Service Agent II to support front-line operations, assist customers and perform data entry. You will trace packages, prepare reports, review airway bills and ensure proper labeling, weight checks and customs documentation.

This full-time role requires a High School diploma, English proficiency (TOEIC 450), and the ability to lift 70 lbs and handle up to 150 lbs with assistance. Strong communication and organizational skills are essential.