Líder de Restaurante y Experiencia del Cliente

Placements24; Región Centro; On-site; MXN 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Benefits package

Job summary

Placements24 in Guadalajara, Jalisco, is seeking a Gerente de Restaurante y Experiencia del Cliente to lead front-of-house operations and elevate guest satisfaction. You will supervise staff, manage service standards, and collaborate with the Head Chef to ensure a seamless dining experience.

The role requires 4+ years in restaurant management, strong leadership and communication, and a passion for hospitality. Nights, weekends, and holidays may be required to meet guest demand.

Qualifications

• 4+ years of restaurant management experience, preferably in supervisory roles.
• Strong understanding of restaurant operations, including service and beverage programs.
• Excellent leadership, communication, and problem-solving abilities.
• Experience in training and managing a diverse team.
• Proficiency in POS systems and restaurant management software.
• Knowledge of food and beverage safety regulations.

Responsibilities

• Manage front-of-house operations, including staff supervision, scheduling, and training.
• Ensure exceptional guest service, handling inquiries, complaints, and special requests effectively.
• Develop and implement strategies to enhance the overall customer experience and build customer loyalty.
• Oversee inventory, ordering, and receiving for beverages, linens, and other front-of-house supplies.
• Maintain high standards of cleanliness, ambiance, and safety throughout the dining area.
• Manage budgets, control costs (labor, beverage), and optimize profitability.
• Collaborate with the Head Chef and kitchen team to ensure seamless coordination between front and back of house.
• Implement and uphold all company policies, procedures, and service standards.
• Monitor dining room activity and adjust staffing or service as needed to meet guest demand.
• Drive sales initiatives and contribute to marketing efforts.

Skills

Restaurant management

Staff management

Customer service

Leadership

POS systems

Food & beverage safety

Scheduling

Budgeting

Communication

Problem-solving

Tools

POS systems

Restaurant management software

Job description

Placements24 in Guadalajara, Jalisco, is seeking a Gerente de Restaurante y Experiencia del Cliente to lead front-of-house operations and elevate guest satisfaction. You will supervise staff, manage service standards, and collaborate with the Head Chef to ensure a seamless dining experience.

The role requires 4+ years in restaurant management, strong leadership and communication, and a passion for hospitality. Nights, weekends, and holidays may be required to meet guest demand.