Gerente de Restaurante y Experiencia del Cliente

Placements24; Región Centro; On-site; MXN 300,000 - 540,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Benefits package

Job summary

Placements24 in Guadalajara, Jalisco, is seeking a Gerente de Restaurante y Experiencia del Cliente to lead front-of-house operations and elevate guest satisfaction. You will supervise staff, manage service standards, and collaborate with the Head Chef to ensure a seamless dining experience.

The role requires 4+ years in restaurant management, strong leadership and communication, and a passion for hospitality. Nights, weekends, and holidays may be required to meet guest demand.

Qualifications

• 4+ years of restaurant management experience, preferably in supervisory roles.
• Strong understanding of restaurant operations, including service and beverage programs.
• Excellent leadership, communication, and problem-solving abilities.
• Experience in training and managing a diverse team.
• Proficiency in POS systems and restaurant management software.
• Knowledge of food and beverage safety regulations.

Responsibilities

• Manage front-of-house operations, including staff supervision, scheduling, and training.
• Ensure exceptional guest service, handling inquiries, complaints, and special requests effectively.
• Develop and implement strategies to enhance the overall customer experience and build customer loyalty.
• Oversee inventory, ordering, and receiving for beverages, linens, and other front-of-house supplies.
• Maintain high standards of cleanliness, ambiance, and safety throughout the dining area.
• Manage budgets, control costs (labor, beverage), and optimize profitability.
• Collaborate with the Head Chef and kitchen team to ensure seamless coordination between front and back of house.
• Implement and uphold all company policies, procedures, and service standards.
• Monitor dining room activity and adjust staffing or service as needed to meet guest demand.
• Drive sales initiatives and contribute to marketing efforts.

Skills

Restaurant management

Staff management

Customer service

Leadership

POS systems

Food & beverage safety

Scheduling

Budgeting

Communication

Problem-solving

Tools

POS systems

Restaurant management software

Job description

About the Role

Our client, a popular dining destination in Guadalajara, Jalisco , is seeking an enthusiastic and experienced Gerente de Restaurante y Experiencia del Cliente to lead their front-of-house operations. This role is pivotal in ensuring exceptional guest satisfaction, driving sales, and maintaining the highest standards of service and operational efficiency. You will be responsible for managing the service team, overseeing daily operations, and curating a memorable dining experience for every guest. The ideal candidate possesses strong leadership qualities, excellent communication skills, a keen understanding of restaurant dynamics, and a passion for delivering outstanding customer service. This is a fantastic opportunity to manage and elevate a well-regarded establishment in a bustling culinary hub.

Key Responsibilities

• Manage all aspects of front-of-house operations, including staff supervision, scheduling, and training.
• Ensure exceptional guest service, handling inquiries, complaints, and special requests effectively.
• Develop and implement strategies to enhance the overall customer experience and build customer loyalty.
• Oversee inventory, ordering, and receiving for beverages, linens, and other front-of-house supplies.
• Maintain high standards of cleanliness, ambiance, and safety throughout the dining area.
• Manage budgets, control costs (labor, beverage), and optimize profitability.
• Collaborate with the Head Chef and kitchen team to ensure seamless coordination between front and back of house.
• Implement and uphold all company policies, procedures, and service standards.
• Monitor dining room activity and adjust staffing or service as needed to meet guest demand.
• Drive sales initiatives and contribute to marketing efforts.

Requirements

• Proven experience (4+ years) in restaurant management, preferably in a supervisory or assistant manager role.
• Strong understanding of restaurant operations, including service, beverage programs, and staff management.
• Exceptional customer service and interpersonal skills.
• Excellent leadership, communication, and problem-solving abilities.
• Ability to train, motivate, and manage a diverse team.
• Proficiency in Point of Sale (POS) systems and restaurant management software.
• Knowledge of food and beverage safety regulations.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Passion for the hospitality industry and creating positive guest experiences.
• Experience in the Jalisco dining scene is advantageous.

Benefits

• This position offers a competitive salary, performance-based bonuses, and a comprehensive benefits package.
• You will have the opportunity to lead a dedicated team and shape the guest experience at a respected restaurant in Guadalajara, Jalisco.
• Our client provides ample opportunities for professional development and career advancement within the hospitality sector.
• We foster a dynamic and supportive work environment where your contributions are valued and recognized.
• Join a team committed to culinary excellence and unparalleled customer service.