LATAM Enterprise Cloud TAM — Strategic Tech Advisor

Amazon Inc.; Ciudad de México; Hybrid; MXN 1,200,000 - 2,000,000; Full time

Job summary

Amazon is seeking a Technical Account Manager, Enterprise Support LATAM to guide customers in leveraging AWS across all technologies. You will act as the principal technical advisor and voice of the customer, driving adoption and health of AWS environments within enterprise accounts.

You will work with senior leadership, coordinate with global engineering teams, and lead strategic discussions on incidents, scope, and risk. Travel up to 25% is possible.

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting for multiple technologies in distributed systems.
• Strong English communication skills, written and verbal.
• Bachelor's degree in CS/Engineering/Math or 5+ years of technical work experience.

Responsibilities

• Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
• Complete analysis and present periodic reviews of operational performance to customer
• Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
• Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
• Foster trusting relationships with customers, understanding their business needs and technical challenges
• Lead technical discussions with senior leadership regarding incidents, trade-offs proactive scope and risk management.
• Work directly with AWS global engineering and service teams to resolve customer issue.
• The role may require ability to travel 10-25% as needed.

Skills

years of engineering experience

operational troubleshooting

English communication

Education

Bachelor's degree in CS/Engineering/Math or equivalent

Tools

AWS services

Cloud enterprise experience

Job description

Amazon is seeking a Technical Account Manager, Enterprise Support LATAM to guide customers in leveraging AWS across all technologies. You will act as the principal technical advisor and voice of the customer, driving adoption and health of AWS environments within enterprise accounts.

You will work with senior leadership, coordinate with global engineering teams, and lead strategic discussions on incidents, scope, and risk. Travel up to 25% is possible.