Bilingual Technical Account Manager – Spanish/English, Enterprise SaaS

Tealium; Ciudad de México; On-site; MXN 480,000 - 820,000; Full time

Job summary

Tealium, the Customer Data Infrastructure leader, seeks a bilingual Technical Account Manager (Spanish/English) to own enterprise customer relationships and drive technical outcomes from platform configuration to value realization.

You will partner with product, engineering, and customer success teams, deliver AI-assisted threat and risk mitigation, and support regular executive reviews. Travel up to 25% may be required.

Qualifications

• Fluent in Spanish and English with strong written and spoken communication.
• Experience in client-facing technical account management in a SaaS enterprise.
• Solid understanding of web/mobile tech and data workflows.

Responsibilities

• Own end-to-end technical relationship and account strategy for enterprise customers.
• Lead architecture discussions, platform configurations, and release planning.
• Manage proactive health metrics and executive monthly reviews.
• Coordinate cross-functional teams to resolve critical technical issues.
• Document use cases and create best-practice frameworks for knowledge sharing.

Skills

Bilingual Spanish-English

SaaS account management

Technical communication

Tools

JavaScript

BI concepts

Job description

Tealium, the Customer Data Infrastructure leader, seeks a bilingual Technical Account Manager (Spanish/English) to own enterprise customer relationships and drive technical outcomes from platform configuration to value realization.

You will partner with product, engineering, and customer success teams, deliver AI-assisted threat and risk mitigation, and support regular executive reviews. Travel up to 25% may be required.