Bilingual Technical Account Manager – Spanish/English

Tealium Inc.; Ciudad de México; Hybride; MXN 480 000 - 820 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

On-site collaboration in MX

Employee equity options

Volunteer time off

Résumé du poste

Tealium Inc. seeks a strategic Technical Account Manager (TAM) to manage enterprise clients, bridging business goals with technical execution. You will own platform configuration, health, and value realization, collaborating with product, engineering, and success teams to ensure client success.

You will travel up to 25% and work with Spanish- and English-speaking teams to drive retention, growth, and on-site engagements in the region.

Qualifications

• SaaS enterprise client-facing experience in a technical role.
• Hands-on experience with Tealium solutions or broader adtech/martech.
• Fluency in Spanish and English, written and spoken.
• Strong foundation in web/mobile tech and debugging techniques.
• Ability to analyze data flows and use BI concepts to solve issues.

Responsabilités

• Own the end-to-end technical relationship and account strategy for enterprise customers.
• Drive proactive health management using data-driven insights and AI-assisted analytics.
• Lead architectural discussions and guide customers through environment changes.
• Serve as the primary escalation point for critical technical issues.
• Collaborate with product, engineering, and customer success to advocate for customers.
• Document integration use cases and develop best-practice resources.
• Deliver targeted technical enablement and platform training to client teams.

Connaissances

SaaS experience

Technical account management

Bilingual Spanish & English

Web/mobile technologies

JavaScript debugging

Data analytics / BI concepts

Executive-level communication

Cross-functional collaboration

Travel up to 25%

Formation

Bachelor's degree in Computer Science or related field

Outils

Tealium IQ

Browser Developer Tools

SQL / BI tools

Description du poste

Tealium Inc. seeks a strategic Technical Account Manager (TAM) to manage enterprise clients, bridging business goals with technical execution. You will own platform configuration, health, and value realization, collaborating with product, engineering, and success teams to ensure client success.

You will travel up to 25% and work with Spanish- and English-speaking teams to drive retention, growth, and on-site engagements in the region.