Technical Account Manager - AWS Cloud

Rackspace Technology; Ciudad de México; Híbrido; MXN 669.600 - 1.004.400; Jornada completa

Descripción de la vacante

A leading technology company seeks a Technical Account Manager (TAM) to guide clients on AWS cloud offerings and promote cloud-native innovation. The role involves collaborating with diverse teams to enhance customer experiences and technical strategies, ensuring operational excellence and adapting solutions to client needs. Join a recognized top workplace committed to empowering talent.

Formación

• 6+ years of relevant experience required.
• Deep technical knowledge of AWS technologies and services.
• Excellent communication skills in Spanish and English.

Responsabilidades

• Conduct implementation calls and manage customer issues.
• Work with teams to develop and deliver cloud solutions.
• Provide ongoing customer support and advocacy.

Conocimientos

Communication

Technical Advocacy

AWS Knowledge

Problem Solving

Educación

AWS Solutions Architect Associate

Herramientas

Account Management Tools

Descripción del empleo

Be among the first 25 applicants.

Job Summary: We’re hiring a Technical Account Manager (TAM) with a strong background in AWS cloud technologies. You’ll provide guidance to both new and existing customers about AWS technologies, services, and offerings. You’ll collaborate with other Rackspace teams to develop and deliver innovative solutions using various public cloud services. Your role involves helping customers rethink their technical platforms and application landscapes, promoting cloud-native technologies, and driving innovation within their business.

Work Location: If located in Mexico City, a hybrid schedule of two days in the office and three days remote is preferred. Fully remote work is available in Aquascalientes, Jalisco, Nuevo Leon, Puebla, or Queretaro.

Key Responsibilities:

• Conduct implementation calls.
• Present proposals and grow the installed base.
• Understand invoicing, contracts, proposals, and renewals.
• Manage escalations with guidance.
• Identify issues, understand causes, and determine solutions.
• Assess deficiencies in customer configurations and forecast potential issues.
• Describe options and highlight key differences.
• Act as the primary technical advocate for customers.
• Work with cloud engineers, CSMs, and stakeholders to translate business and technical goals into solutions.
• Provide ongoing support and advocacy for workloads.
• Introduce innovative technologies and products to customers.
• Ensure AWS cloud efficiency and operational excellence with minimal hands-on involvement.

Qualifications:

• 6+ years of relevant experience.
• AWS Solutions Architect Associate or similar AWS certification preferred.
• Excellent communication skills in Spanish and English.
• Deep technical knowledge of AWS technologies, services, and offerings.
• Ability to conduct AWS Well Architected Framework reviews.
• Ability to scale customer configurations.
• Experience with account management tools.
• Ability to drive the technical strategy for cloud-native transformations.
• Strong knowledge of configuration build processes.

About Rackspace Technology: We are multicloud solutions experts, combining leading technologies across applications, data, and security to deliver end-to-end solutions. Recognized as a top place to work by Fortune, Forbes, and Glassdoor, we attract and develop top talent. Join us to embrace technology, empower customers, and shape the future.

We value diversity and are committed to equal employment opportunities. If you require accommodation due to a disability or special need, please let us know.