LATAM Account Growth & Relationship Manager

LexisNexis Risk Solutions; Ciudad de México; On-site; MXN 600,000 - 1,200,000; Full time

Job summary

ICIS is seeking an Account Manager for Latin America to manage and grow a portfolio of strategic customer accounts across the region. You will partner with customers to understand their priorities, strengthen long‑term relationships, and identify opportunities to expand the value they receive from ICIS solutions.

This role combines account management, business development, and customer engagement to drive retention, satisfaction, and revenue growth.

Qualifications

• 5+ years of experience in account management, customer retention, and revenue growth within a B2B sales environment.
• Be inquisitive and unafraid to question the status quo, dedicated to improving customer outcomes.
• Build world‑class customer experiences, coupled with excellent communication skills, both verbal and written.
• Willing to travel internationally and to office two to three times a week.

Responsibilities

• Build and maintain long‑term relationships with clients through regular communication, business reviews, and strategic meetings.
• Cultivate customer connections by engaging with key decision‑makers and ensuring loyalty.
• Proactively understand customer objectives and deliver ongoing value through a consultative approach.
• Identify and close new sales opportunities within assigned accounts.
• Achieve retention and revenue targets by expanding customer usage and supporting contract renewals.
• Conduct regular status and strategy discussions with senior stakeholders and sponsors.

Skills

Fluent English

Excellent communication

Tools

Salesforce.com

Job description

ICIS is seeking an Account Manager for Latin America to manage and grow a portfolio of strategic customer accounts across the region. You will partner with customers to understand their priorities, strengthen long‑term relationships, and identify opportunities to expand the value they receive from ICIS solutions.

This role combines account management, business development, and customer engagement to drive retention, satisfaction, and revenue growth.