Remote Account Manager: Growth & Retention (Bilingual)

Valatam; Mexico; Remote; MXN 196,000 - 234,000; Full time

Benefits offered by this job

Paid time off

Performance bonuses

Monthly medical insurance stipend

Birthday bonus

Wellness allowance

Unlimited online fitness classes

Company events

Job summary

Valatam is seeking a proactive Account Manager to foster lasting client relationships and drive account expansion. This fully remote role targets experienced professionals in Latin America, reporting to the Growth Director.

You will be the main contact for assigned accounts, ensuring service quality, addressing issues, and identifying upsell opportunities. Responsibilities include retention strategies, cross-functional collaboration with HR and Recruitment, and presenting candidate profiles to

Qualifications

• Fluent English and Spanish required at a high level.
• 2–4 years of experience in B2B Account Management or Client Success.
• Proven track record in retention, churn reduction, and upsells.
• Strong cross-functional coordination with HR, Recruitment, and Operations.
• Experience using HubSpot or similar CRMs for pipeline management.
• Background in BPO/nearshore staffing or virtual assistant services preferred.

Responsibilities

• Maintain relationships with assigned client accounts and ensure high service quality.
• Identify upselling opportunities and manage onboarding with clients.
• Coordinate with Trial, HR, and Recruitment to source candidates for client seats.
• Handle client issues, escalations, and monitor satisfaction to reduce churn.
• Gather testimonials and referrals for Marketing case studies.
• Provide feedback to HR and Recruitment on candidate performance and updates.

Skills

Fluent English

Fluent Spanish

Account management

Cross-functional coordination

HubSpot CRM

B2B sales

Education

Bachelor's or Associate's degree

Tools

HubSpot CRM

Job description

Valatam is seeking a proactive Account Manager to foster lasting client relationships and drive account expansion. This fully remote role targets experienced professionals in Latin America, reporting to the Growth Director.

You will be the main contact for assigned accounts, ensuring service quality, addressing issues, and identifying upsell opportunities. Responsibilities include retention strategies, cross-functional collaboration with HR and Recruitment, and presenting candidate profiles to