Junior Order Management Specialist | Global, Hybrid & Growth

SoftwareOne; Ciudad de México; Hybrid; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Health and wellbeing programs

Learning and career development

Performance-based incentives

Hybrid work model

Job summary

SoftwareOne is seeking an Order Management Associate (Junior) to process customer orders and support post-sales activities. You will collaborate with customers and internal teams to ensure accurate orders, timely delivery, and exceptional post-sale support.

The role emphasizes accuracy, communication with global stakeholders, and a service-oriented mindset in a full-time hybrid setup across NORAM and LATAM markets.

Qualifications

• Experience in order management, customer service, sales support, or similar customer-facing roles.
• Strong attention to detail and organizational skills.
• Ability to communicate with global stakeholders.
• Experience handling multiple priorities and cross-functional collaboration.
• Proactive and service-oriented mindset.

Responsibilities

• Process customer orders accurately from intake to delivery.
• Collaborate with customers and internal teams to gather information and resolve issues.
• Maintain high quality standards and ensure timely completion of activities.
• Monitor pending transactions, manage approvals, and escalate delays when needed.
• Provide updates and resolve post-sales inquiries to ensure customer satisfaction.

Skills

Order management experience

Customer service experience

Sales support experience

Customer-facing roles

Attention to detail

Education

University degree

Job description

SoftwareOne is seeking an Order Management Associate (Junior) to process customer orders and support post-sales activities. You will collaborate with customers and internal teams to ensure accurate orders, timely delivery, and exceptional post-sale support.

The role emphasizes accuracy, communication with global stakeholders, and a service-oriented mindset in a full-time hybrid setup across NORAM and LATAM markets.