Sales Support Junior

SoftwareOne; Ciudad de México; On-site; MXN 20,000 - 30,000; Full time

Benefits offered by this job

Employee referral bonus program

Training and development opportunities

Team-building activities

Corporate events

Job summary

A global software solutions provider is seeking a Sales Support Junior in Mexico City. This full-time, hybrid role focuses on providing exceptional customer service while managing orders and enhancing customer relationships. The ideal candidate holds a Bachelor's degree and has excellent English communication skills, along with some customer service experience. The company fosters a supportive culture with training opportunities, work-life balance, and rewards for employee achievements.

Qualifications

• 0 -1 years’ customer service experience.
• General math skills are essential.
• Proficiency in PC and software applications.

Responsibilities

• Provide outstanding customer service.
• Research relevant information to complete tasks.
• Manage ticketing and follow up on unprocessed orders.

Skills

Excellent English written & verbal Skills

General math skills

PC proficiency

Knowledge of MS Office

Knowledge of Adobe Acrobat

Excellent Excel Skills

Efficient communication

Organization

Multitasking

Time management skills

Solid problem-solving

Consultative skills

Research skills

Attention to detail

Reliable work ethic

Education

Bachelor's Degree in Business Administration or related fields

Tools

ERP Systems

MS Office

Adobe Acrobat

Job description

The Sales Support collaborates closely with SoftwareOne's Local Sales Teams. This involvement encompasses the entire process lifecycle, including tasks such as running customer data, handling price inquiries, leading all aspects of renewals, and ensuring the seamless processing of orders. The Sales Support role significantly enhances customer relationships and optimizes operational efficiency throughout these processes.

What does a day-to-day look like in this role.

Provide outstanding customer service to ensure customer satisfaction and maintain good relationships.

Research all relevant information required to complete tasks.

What’s new in the role?

• Ensure order processing
• Interaction and efficient communication between sales, order requestors, finance, and procurement in case of needed information to release the order
• Expected to maintain high levels of quality throughout the process

Key responsibilities:

• Ticket management
• Quote review
• Order review and full configuration
• Data request and delivery with the requestor and internal customers
• Send order confirmation to the customer
• Follow up on unprocessed orders according to required approvals and status (open) according to the established escalation path

Sales Support Junior

SoftwareOne Academy

Scope: Full-time |Hybrid|Location: Mexico City

Job Requirements

• Bachelor’s Degree or equivalent experience in Business Administration, International Affairs or related fields
• Excellent English written & verbal Skills (B2+ to C1 level).
• 0 -1 years’ experience Customer service experience.
• General math skills, PC proficiency, knowledge of MS Office, and Adobe Acrobat.

Desired Qualifications

• 0-1 years’ experience in the software industry.
• Excellent Excel Skills
• Knowledge of ERP Systems functionalities.
• Knowledge of Independent Software Vendor/Software Publisher or manufacturers (Licensing).

Soft Skills

• Efficient communication, organization, multitasking, and time management skills.
• Solid problem-solving, consultative, and research skills.
• Ability to evaluate information with attention to detail.
• Ability to work in a fast-paced team environment.
• Reliable and desirable work ethic.

Why should you join our team?

We develop a thoughtful culture with lived values, creating an appreciative and supportive work atmosphere. Our employee recognition programs celebrate individual and team achievements, while a variety of training and development opportunities help employees grow professionally. We prioritize work-life balance and offer an Employee Referral Bonus Program to encourage team expansion. Our multicultural team allows for varied perspectives and rich interaction, and we’re committed to giving back to society through employee-driven initiatives. As part of our global hiring efforts, we plant one tree for each new hire through the One Tree Planted initiative. Additionally, we organize corporate events and team-building activities to strengthen connections and enhance the overall workplace experience.

Latest technologies for our customers and colleagues.

Company description

Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.