Order Entry Specialist

Genpact; Guadalajara; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

An established industry player is looking for a motivated Customer Service Specialist to enhance their order management processes. This role involves working closely with clients to ensure accurate order fulfillment, addressing customer inquiries, and collaborating with various teams to drive service improvements. If you thrive in a fast-paced environment and have a solid background in customer service within the CPG industry, this opportunity offers a chance to make a significant impact while working in a hybrid setting. Join a dynamic team that values innovation and customer satisfaction, and help shape the future of customer service.

Formación

• Bachelor's degree required, preferably in Supply Chain.
• Intermediate Excel skills and SAP experience are essential.
• Strong background in customer service and order management.

Responsabilidades

• Manage the order life cycle from creation through delivery.
• Resolve customer issues professionally and promptly.
• Collaborate cross-functionally to implement improvements.

Conocimientos

Customer Service

Order Management

Communication Skills

Problem Solving

Attention to Detail

Collaboration

Judgment

English Proficiency

Educación

Bachelor’s Degree in Supply Chain

Progressive Customer Service Experience

Herramientas

Microsoft Excel

SAP

Descripción del empleo

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Global Executive Talent Acquisition @ Genpact | End-to-End Recruitment & Sourcing

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting application for Customer Service Specialist – Order Management Agent, Supply Chain Service Line, Mexico

Your Role

You will work with clients to run their customer service order management function. Our focus is on technology-enabled business transformation, and we partner with some of the most advanced planning systems providers. We are seeking a highly motivated and experienced CPG Customer Service Order Management Specialist to join our dynamic team. The ideal candidate will have a strong background in customer service and order management within the CPG industry, ensuring that orders are processed accurately and efficiently while maintaining a high level of customer satisfaction.

Responsibilities

1. You will be the face of client to our Customers replenishment team.
2. Manage the order life cycle from creation through delivery to ensure accuracy and policy adherence.
3. Professionally and promptly lead the resolution of all issues related to customer orders; resolve customer questions and problems by thoroughly researching issues, identifying root causes, and offering solutions.
4. Partner with the assigned Customers and Field Sales/Internal Supply Chain teams to meet service objectives and deliver profitable growth.
5. Demonstrate good business judgment by knowing how to prioritize critical tasks in a fast-paced, self-managed team environment.
6. Deliver specific and measurable cost savings and service improvements that deliver positive results.
7. Collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement processes, and align stakeholders to implement the change and communicate the outcome.

Qualifications

1. Bachelor’s Degree required, preferably in Supply Chain. (Progressive Customer Service, Logistics or Supply Chain experience and/or internal experience may be considered in lieu of degree)
2. Intermediate level Microsoft Office skills - emphasis on ability to use Excel formulas, functions, and pivot tables, and SAP experience required.
3. Demonstrate experience or relevant knowledge in the following areas: Order Fulfillment & Management, Transportation, Pricing Structure, Inventory Management, and the Credit and Returns process.
4. Excellent communication skills both written and verbal; capacity to comfortably interact with all levels of the business.
5. Ability to collaborate cross-functionally to analyze issues, develop corrective actions or continuous improvement processes, and align stakeholders to implement the change and communicate.
6. You have judgment to resolve issues with the appropriate sense of urgency.
7. You can maintain productivity and professionalism while under pressure to meet strict deadlines and balance multiple priorities. Displays attention to detail for both accuracy and content.
8. Must be able to speak English.

Non-Essential Qualifications:

1. Refrigerated and / or perishable supply chain experience.
2. Familiarity with supply chain best practices in other industries.
3. Knowledge of customer behavior & related inefficiencies.

Location and Travel

This is a hybrid/remote, work from home position with one day per week in office. Travel tends to fluctuate depending on client needs but typically very limited.

About Us

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries: Business Consulting and Services, IT Services and IT Consulting, and Consumer Services

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