Hybrid Order Fulfillment Specialist

ABB; San Pedro Garza García; Híbrido; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

ABB is seeking an Order Handling professional in the Americas region to support customers and streamline the order process. This hybrid role involves collaborating with Sales, Logistics and Marketing to ensure accurate, timely product delivery while maintaining high customer satisfaction.

You will focus on improving order fulfillment and policy compliance, using Power BI and Salesforce to monitor performance and drive improvements.

Formación

• 3+ years of experience in order handling and customer service roles.
• Experience in order fulfillment processes and desire to work with BI tools to enhance customer experience.
• Ability to communicate in English, both written and spoken.

Responsabilidades

• Provide customer support and order-related assistance to achieve service targets.
• Implement customer support strategy to improve operational efficiency and satisfaction.
• Oversee progress and implement improvement actions to meet targets.
• Support the Order Handling Manager with audits and policy control.
• Monitor order fulfillment KPIs such as order entry and cycle time.
• Coordinate with Sales, Marketing, Logistics and other teams to ensure timely deliveries.

Conocimientos

Customer service

Order handling

English communication

BI tools interest

Herramientas

PowerBI

Salesforce

Descripción del empleo

ABB is seeking an Order Handling professional in the Americas region to support customers and streamline the order process. This hybrid role involves collaborating with Sales, Logistics and Marketing to ensure accurate, timely product delivery while maintaining high customer satisfaction.

You will focus on improving order fulfillment and policy compliance, using Power BI and Salesforce to monitor performance and drive improvements.