Order Management & Sales Support Specialist

Intugo Mexico; Región Centro; On-site; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Private medical insurance

Paid training

15 PTO days during first year

Mexican law benefits

Two schedule options

Job summary

Intugo Mexico is seeking a Customer Operations Specialist – Order Management to support creation and management of customer service orders. You will ensure orders are accurate, coordinate with internal teams, and assist the sales process through efficient order management.

The role requires English proficiency and 2–5 years of experience in sales support or customer operations within a service industry. Strong organizational skills and CRM proficiency are valued.

Qualifications

• Advanced English proficiency is required.
• Strong attention to detail and organizational skills are essential.
• Excellent communication and problem-solving abilities.

Responsibilities

• Create accurate and detailed service orders based on completed work.
• Review customer requirements to ensure information is complete.
• Coordinate with internal departments to assign assets to the Inside Sales Representative.
• Collaborate with Sales and Operations to gather information for order creation.
• Identify opportunities to improve order creation processes and workflow efficiency.
• Maintain accurate data and documentation.

Skills

Advanced English

Attention to detail

Time management

Communication skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

Intugo Mexico is seeking a Customer Operations Specialist – Order Management to support creation and management of customer service orders. You will ensure orders are accurate, coordinate with internal teams, and assist the sales process through efficient order management.

The role requires English proficiency and 2–5 years of experience in sales support or customer operations within a service industry. Strong organizational skills and CRM proficiency are valued.