Junior Collections Analyst – AI-Driven Finance Ops

Genpact; Monterrey; On-site; MXN 223,000 - 357,000; Full time

Job summary

Genpact in Monterrey is hiring a Process Developer, Collections Analyst to support financial operations within our Shared Service Center. You’ll manage customer accounts, ensure timely collections, apply payments accurately, and maintain up-to-date records to help cash flow. Strong analytical skills and accuracy are essential.

Advanced English, attention to detail, and experience with MS Office are required. Join a global team driving AI-powered finance transformation and growth.

Qualifications

• Bachelor’s degree in finance, accounting, business administration, or related field.
• Finance or accounting experience including internships.
• Advanced English level and strong MS Office skills.
• Ability to multitask, work under pressure, and meet deadlines.

Responsibilities

• Oversee a portfolio of customer accounts to ensure timely collection of balances.
• Monitor account activity, identify trends, and maintain records.
• Communicate with customers on billing, payment schedules and status.
• Maintain thorough account histories within company systems.
• Investigate variances and reconcile unapplied or misapplied payments.
• Collaborate with field operations and SSC to align on collection strategies.
• Participate in regular meetings to review status and next steps.
• Support process improvements in Accounts Receivable.

Skills

Advanced English

Analytical thinking

Attention to detail

Education

Bachelor’s degree in finance/Accounting/Business Administration

HS Diploma

Tools

MS Office Suite

Excel

Outlook

Word

Job description

Genpact in Monterrey is hiring a Process Developer, Collections Analyst to support financial operations within our Shared Service Center. You’ll manage customer accounts, ensure timely collections, apply payments accurately, and maintain up-to-date records to help cash flow. Strong analytical skills and accuracy are essential.

Advanced English, attention to detail, and experience with MS Office are required. Join a global team driving AI-powered finance transformation and growth.