Credit Management Analyst

Genpact; Monterrey; On-site; MXN 320,000 - 420,000; Full time

Job summary

Genpact is a global technology and services company delivering AI-driven solutions. This role focuses on credit and collections, maintaining relationships and ensuring timely payments. You will monitor DSO, aging, and past due balances while ensuring policy compliance.

Ideal candidates have 2–3 years in AR/collections, strong Excel and ERP experience (SAP/Oracle), and the ability to analyze KPIs and forecast cash flow. Join Genpact to drive financial performance and client value.

Qualifications

• Bachelor’s degree in Accounting, Finance, Economics, or related field.
• 2–3 years of experience in Credit and Collections or Accounts Receivable.
• Strong knowledge of AR management, collections KPIs, and risk principles.
• Experience with SAP/Oracle ERP and advanced Excel.

Responsibilities

• Perform preventive and corrective collection activities and follow up with customers via phone and email.
• Manage collection KPIs including DSO, Aging, and Past Due balances.
• Ensure compliance with internal credit policies and procedures.
• Maintain strong and healthy business relationships with customers.
• Upload invoices to portals and send invoices, supporting documentation, and reports.
• Monitor and control the application of advance payments.
• Prepare the monthly collections forecast.

Skills

AR Management

Credit & Collections

Payment Reconciliation

Cash Application

ERP (SAP/Oracle)

Excel Skills

KPI Reporting

Financial Risk

Education

Bachelor's degree in Accounting

Related field (e.g., Finance/ Economics)

Tools

SAP

Oracle

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Key Responsibilities:

• Collections: Perform preventive and corrective collection activities. Monitor overdue and upcoming balances, and follow up with customers via phone and email.
• Manage collection KPIs, including DSO, Aging, and Past Due balances.
• Ensure compliance with internal credit policies and procedures.
• Maintain strong and healthy business relationships with customers.
• Upload invoices to customer portals and send invoices, supporting documentation, and reports for the invoice review process.
• Monitor and control the application of advance payments.
• Prepare the monthly collections forecast.

Requirements:

Education : Bachelor’s degree in Accounting, Business Administration, Finance, Economics, or a related field.

Experience :2 to 3 years of experience in Credit and Collections, Accounts Receivable, or Customer Portfolio Management.

Knowledge and Skills: Accounts Receivable Management, Corporate, preventive, and overdue collections, Payment reconciliations and cash application, ERP systems experience (SAP, Oracle, or similar), Intermediate to advanced Excel skills, Collection KPI analysis and reporting, Financial and credit risk management principles.

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a ‘starter kit,’ paying to apply, or purchasing equipment or training.