Junior Finance Assistant (Collections)

Genpact; San Pedro Garza García; On-site; MXN 201,000 - 312,000; Full time

Job summary

Genpact, a global technology-driven services leader, is seeking a Junior Finance Assistant (Collections) to support cash flow and customer account management in our Shared Service Center. You will help ensure timely collections, accurate payments, and strong customer service while upholding operating excellence.

The role offers exposure to accounts receivable processes, collaboration with cross-functional teams, and opportunities to grow through mentorship and continuous learning in a

Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field; HS Diploma required
• Finance or accounting experience including internships
• Experience using MS Office Suite, especially Outlook, Word, and Excel
• Prioritizing and multi-tasking, working well under pressure with detail
• Advanced English level

Responsibilities

• Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances
• Monitor account activity to identify trends and discrepancies
• Communicate with customers about billing, schedules, and status
• Maintain thorough account histories in company systems
• Review contracts and service records for payment terms
• Collaborate with field operations and Shared Service Center teams on collections strategies
• Participate in regular meetings to review status and next steps
• Investigate account variances and reconcile unapplied cash or misapplied payments
• Suggest improvements to AR processes and interdepartmental communication

Skills

MS Office (Outlook, Word, Excel)

English (Advanced)

Data entry accuracy

Attention to detail

Time management

Education

Bachelor’s degree in finance/ accounting/ business administration

HS Diploma acceptable

Tools

MS Office Suite

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Junior Finance Assistant (Collections)!

In this role you’ll support financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the company’s commitment to operational excellence.

Responsibilities

• Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments.
• Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.
• Communicate proactively with customers to address billing questions, payment schedules, and account status.
• Build strong working relationships that promote prompt resolution and positive business interactions.
• Maintain thorough, accurate account histories within company systems.
• Review supporting documentation—such as contracts and service records—to confirm adherence to payment terms and company policies.
• Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals.
• Participate in regular meetings to review account status and next steps.
• Investigate and reconcile account variances by researching unapplied cash, misapplied payments, or open credits.
• Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies.
• Identify opportunities to enhance Accounts Receivable processes, streamline communication between departments, and improve overall collection efficiency

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field preferable; HS Diploma required
• Finance or accounting experience including internships
• Experience using MS Office Suite, especially Outlook, Word, and Excel
• Prioritizing and multi-tasking, working well under pressure while maintaining attention to detail.
• Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential.
• Advanced English level.

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.