Entry-Level Collections

Genpact; Monterrey; On-site; MXN 223,000 - 357,000; Full time

Job summary

Genpact in Monterrey is hiring a Process Developer, Collections Analyst to support financial operations within our Shared Service Center. You’ll manage customer accounts, ensure timely collections, apply payments accurately, and maintain up-to-date records to help cash flow. Strong analytical skills and accuracy are essential.

Advanced English, attention to detail, and experience with MS Office are required. Join a global team driving AI-powered finance transformation and growth.

Qualifications

• Bachelor’s degree in finance, accounting, business administration, or related field.
• Finance or accounting experience including internships.
• Advanced English level and strong MS Office skills.
• Ability to multitask, work under pressure, and meet deadlines.

Responsibilities

• Oversee a portfolio of customer accounts to ensure timely collection of balances.
• Monitor account activity, identify trends, and maintain records.
• Communicate with customers on billing, payment schedules and status.
• Maintain thorough account histories within company systems.
• Investigate variances and reconcile unapplied or misapplied payments.
• Collaborate with field operations and SSC to align on collection strategies.
• Participate in regular meetings to review status and next steps.
• Support process improvements in Accounts Receivable.

Skills

Advanced English

Analytical thinking

Attention to detail

Education

Bachelor’s degree in finance/Accounting/Business Administration

HS Diploma

Tools

MS Office Suite

Excel

Outlook

Word

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implementdata, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Developer, Collections Analyst!

In this role you’ll support financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the company’s commitment to operational excellence.

Responsibilities

• Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments.
• Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.
• Communicate proactively with customers to address billing questions, payment schedules, and account status.
• Build strong working relationships that promote prompt resolution and positive business interactions.
• Maintain thorough, accurate account histories within company systems.
• Review supporting documentation - such as contracts and service records to confirm adherence to payment terms and company policies.
• Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals.
• Participate in regular meetings to review account status and next steps.
• Investigate and reconcile account variances by researching unapplied cash, misapplied payments, or open credits.
• Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies.
• Identify opportunities to enhance Accounts Receivable processes, streamline communication between departments, and improve overall collection efficiency

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in finance, Accounting, Business Administration, or related field preferable; HS Diploma required
• Finance or accounting experience including internships
• Experience using MS Office Suite, especially Outlook, Word, and Excel
• Prioritizing and multi-tasking, working well under pressure while maintaining attention to detail.
• Ability to handle sensitive information, maintain a high level of data entry accuracy, and adhere to strict deadlines is essential.
• Advanced English level.

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands‑on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values‑driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.