Jefe de Sala - Servicio al Huésped en Boutique de Lujo

Placements24; Aguascalientes; On-site; MXN 450,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Employee benefits

Job summary

Placements24 seeks a Jefe de Sala y Servicio al Huésped for a luxury boutique hotel in Aguascalientes, to lead the front-of-house team and ensure guests enjoy personalized service from arrival to departure.

The role demands strong leadership, fluency in Spanish and English, and a passion for hospitality, coordinating front desk, concierge, F&B, and maintenance to uphold premium standards.

Qualifications

• Proven experience leading front-of-house in luxury hotels or boutique properties.
• Excellent customer service and interpersonal skills for personalized guest interactions.
• Fluency in Spanish and English; additional languages are a plus.

Responsibilities

• Supervise daily front desk, concierge, bell staff, and housekeeping coordination.
• Provide warm, personalized welcome and proactive guest service.
• Train and motivate front-of-house team to uphold luxury standards.
• Handle inquiries, requests, and complaints with professionalism.
• Collaborate with F&B and maintenance to ensure a seamless guest experience.
• Enforce service protocols aligned with the boutique brand.
• Monitor feedback and implement improvements based on reviews.
• Manage room inventory, billing, and check-out processes.
• Build rapport with guests and offer tailored recommendations.

Skills

Guest relations

Leadership

Customer service

Bilingual EN/ES

Tools

PMS software

Reservation systems

Job description

Placements24 seeks a Jefe de Sala y Servicio al Huésped for a luxury boutique hotel in Aguascalientes, to lead the front-of-house team and ensure guests enjoy personalized service from arrival to departure.

The role demands strong leadership, fluency in Spanish and English, and a passion for hospitality, coordinating front desk, concierge, F&B, and maintenance to uphold premium standards.