Jefe de Sala y Servicio al Huésped de Hotel Boutique

Placements24; Aguascalientes; On-site; MXN 450,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Employee benefits

Job summary

Placements24 seeks a Jefe de Sala y Servicio al Huésped for a luxury boutique hotel in Aguascalientes, to lead the front-of-house team and ensure guests enjoy personalized service from arrival to departure.

The role demands strong leadership, fluency in Spanish and English, and a passion for hospitality, coordinating front desk, concierge, F&B, and maintenance to uphold premium standards.

Qualifications

• Proven experience leading front-of-house in luxury hotels or boutique properties.
• Excellent customer service and interpersonal skills for personalized guest interactions.
• Fluency in Spanish and English; additional languages are a plus.

Responsibilities

• Supervise daily front desk, concierge, bell staff, and housekeeping coordination.
• Provide warm, personalized welcome and proactive guest service.
• Train and motivate front-of-house team to uphold luxury standards.
• Handle inquiries, requests, and complaints with professionalism.
• Collaborate with F&B and maintenance to ensure a seamless guest experience.
• Enforce service protocols aligned with the boutique brand.
• Monitor feedback and implement improvements based on reviews.
• Manage room inventory, billing, and check-out processes.
• Build rapport with guests and offer tailored recommendations.

Skills

Guest relations

Leadership

Customer service

Bilingual EN/ES

Tools

PMS software

Reservation systems

Job description

About the Role

Our client, an exquisite boutique hotel celebrated for its personalized service and elegant ambiance in Aguascalientes, Aguascalientes , is seeking an exceptional Jefe de Sala y Servicio al Huésped . This role is paramount in ensuring every guest experiences unparalleled hospitality from arrival to departure. The ideal candidate will lead the front-of-house team with dedication, manage guest relations with finesse, and contribute to the hotel's reputation for excellence. This position requires a keen understanding of luxury service standards and a passion for creating memorable moments for guests of our client in Aguascalientes .

Key Responsibilities

Supervise and direct the daily operations of the front desk, concierge, bell staff, and housekeeping coordination. Ensure all guests receive a warm and personalized welcome, addressing their needs proactively. Train, motivate, and manage the front-of-house team to uphold the highest service standards. Handle guest inquiries, requests, and complaints with professionalism and efficiency, striving for complete guest satisfaction. Coordinate with other departments (F&B, Maintenance) to ensure a seamless guest experience throughout the hotel. Implement and maintain service protocols that align with the boutique hotel's brand and luxury positioning. Monitor guest feedback and implement improvements based on reviews and direct interactions. Manage room inventory and ensure accurate billing and check-out processes. Develop a strong rapport with guests, anticipating needs and offering tailored recommendations for their stay in Aguascalientes . Contribute to a positive and collaborative work environment for all hotel staff.

Requirements

Proven experience in a similar role (e.g., Front Office Manager, Guest Relations Manager) within the luxury hotel sector, preferably in boutique establishments. Exceptional customer service and interpersonal skills, with a natural ability to connect with people. Strong leadership and team management capabilities. Excellent problem-solving and conflict-resolution skills. Proficiency in hotel management software (PMS) and reservation systems. A keen eye for detail and a commitment to maintaining impeccable standards. Fluent in Spanish and English; additional languages are a plus. A passion for hospitality and creating memorable guest experiences. Availability to work flexible hours, including weekends and holidays, to accommodate guest needs in Aguascalientes . Professional presentation and demeanor.

Benefits

This role comes with a competitive salary, opportunities for professional growth within the boutique hotel industry, and the chance to work in a beautiful and inspiring environment in Aguascalientes, Aguascalientes . Our client provides a supportive team culture and the satisfaction of contributing to an exceptional guest experience. Enjoy employee benefits and be part of a distinctive hospitality brand.