Front Desk & Concierge Lead — Oaxaca Boutique Hotel

Placements24; Oaxaca de Juárez; Vor Ort; MXN 167.000 - 257.000; Vollzeit

Zusammenfassung

Placements24 client, a boutique hotel in the historic heart of Oaxaca City, seeks a dynamic Jefe de Recepción y Conserjería to lead the front desk and concierge, ensuring a warm, seamless guest experience.

You will supervise the reception team, coordinate guest reservations, provide local recommendations, and uphold service standards, with bilingual English/Spanish communication and flexible shifts.

Qualifikationen

• Minimum 2 years of front desk or guest services supervisory experience in hospitality.
• Excellent command of Spanish and English (written and spoken).
• Strong leadership and team management abilities.

Aufgaben

• Supervise and manage the daily operations of the front desk and concierge services, ensuring efficiency and guest satisfaction.
• Lead, train, and motivate the reception and concierge team, fostering a positive and professional work environment.
• Manage guest check-ins and check-outs, reservations, and special requests with accuracy and courtesy.
• Serve as a knowledgeable resource for guests, providing recommendations for local attractions, dining, and transportation in Oaxaca.
• Handle guest inquiries, complaints, and concerns promptly and professionally, ensuring timely resolution.
• Maintain up-to-date knowledge of hotel services, local events, and area attractions to enhance the guest experience.
• Collaborate with other hotel departments to ensure smooth communication and coordinated service delivery.
• Implement and uphold hotel standards for service, appearance, and operation of the front desk.

Kenntnisse

Front desk supervision

Guest services supervision

Bilingual Spanish/English

Tools

PMS software

Reservation systems

Jobbeschreibung

Placements24 client, a boutique hotel in the historic heart of Oaxaca City, seeks a dynamic Jefe de Recepción y Conserjería to lead the front desk and concierge, ensuring a warm, seamless guest experience.

You will supervise the reception team, coordinate guest reservations, provide local recommendations, and uphold service standards, with bilingual English/Spanish communication and flexible shifts.