IT Support On-Site (Chihuahua)

PPG; Chihuahua; Presencial; MXN 400,000 - 600,000; A tiempo parcial

Descripción de la vacante

A leading global manufacturing company is looking for a part-time Technical Support Engineer at its Chihuahua Distribution Center. This role involves providing on-site and remote support for around 675 users and 23 sites, ensuring operational continuity and improving service quality. Candidates should have a technical degree or equivalent experience in IT, along with proficiency in English. Responsibilities include assisting with IT systems installation and maintenance while collaborating with a team for efficient task distribution.

Formación

• A minimum of 1 year in technical support or IT infrastructure roles is required.
• Must be proficient in English and available for part-time work.

Responsabilidades

• Provide on-site technical support at the Chihuahua Distribution Center.
• Deliver remote support to northern region users and sites.
• Assist with installation, configuration, and maintenance of IT systems.

Conocimientos

Technical support experience

Windows OS familiarity

Networking basics

Hardware troubleshooting

Fluent English

Educación

Technical degree or equivalent experience

Descripción del empleo

As Technical Support Engineer you will be part of the IT Infrastructure team on a part-time basis at the Chihuahua Distribution Center. This role will provide local and remote support to approximately 675 users and 23 sites across the northern region of Mexico. The position is critical to ensuring operational continuity, improving service quality, and supporting technological growth in the region. You will collaborate with a team of four engineers to share tasks and deliver efficient, timely technical support.

Responsibilities

• Provide on-site technical support at the Chihuahua Distribution Center during part-time hours.
• Deliver remote support to users and sites across the northern region, ensuring quick resolution of incidents.
• Assist with installation, configuration, and maintenance of IT systems, software, and hardware.
• Monitor and maintain system uptime, performance, resource availability, and security within established guidelines.
• Respond to service outages and technical issues, escalating when necessary.
• Collaborate with team members to distribute workload and optimize response times.
• Document incidents and resolutions to maintain accurate support records.
• Follow detailed instructions and operational procedures under close supervision.

Qualifications

• Education: Technical degree or equivalent experience in IT or related field.
• 1+ years in technical support or IT infrastructure roles.
• Familiarity with Windows OS, networking basics, and hardware troubleshooting.
• Proficiency in English.
• Availability for part-time on-site work in Chihuahua.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Benefits will be discussed with you by your recruiter during the hiring process.