IT Support & Automation Specialist

Flextronics - The Flex Company; Ecatepec de Morelos; Presencial; MXN 180.000 - 280.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flextronics - The Flex Company in Guadalajara North campus seeks an IT Support professional to explore complex business problems and implement automated, customized systems while designing efficient processes.

You will troubleshoot, support IT applications, train users, and partner with stakeholders to drive adoption. The role requires SQL knowledge, data analysis, and proven experience in similar positions. We offer life and medical insurance, Christmas bonus, food coupons, and a saving fund.

Formación

• SQL knowledge and ability to read, analyze, and interpret data and complex documents.
• Experience with databases and understanding of data relationships.
• Experience solving complex issues with analytical evaluation of multiple factors.
• Proven experience in similar IT support roles.
• Ability to troubleshoot IT applications and systems efficiently.

Responsabilidades

• Manage and support IT applications and evaluate new tools as needed.
• Provide physical and technical support for IT service elements.
• Develop onboarding, adoption, and training plans for users.
• Create communications templates and improve user outreach.
• Generate data-driven insights to meet analytics needs.
• Understand end users and maximize IT services usage.
• Offer education and ongoing support via email, phone, live chat, or in person.
• Identify growth opportunities and optimize IT service adoption.

Conocimientos

SQL

Database knowledge

Analytical reading

Troubleshooting

Experience in similar positions

Descripción del empleo

Flextronics - The Flex Company in Guadalajara North campus seeks an IT Support professional to explore complex business problems and implement automated, customized systems while designing efficient processes.

You will troubleshoot, support IT applications, train users, and partner with stakeholders to drive adoption. The role requires SQL knowledge, data analysis, and proven experience in similar positions. We offer life and medical insurance, Christmas bonus, food coupons, and a saving fund.