Production Systems Analyst I – IT Support

Flex; Región Centro; Presencial; MXN 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Salary

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Life Insurance

Descripción de la vacante

Flex is seeking a Business Systems Analyst L1 in Guadalajara, North Campus, to provide first‑level support for manufacturing and production systems on the production floor.

The role reports to IT Operations and involves troubleshooting incidents, supporting internal platforms like Flex Flow and ServiceNow, and collaborating with cross‑functional teams to improve processes. English is required at a basic to intermediate level.

Formación

• BA/BS or equivalent work experience.
• Experience supporting business or manufacturing systems.
• Basic knowledge of relational databases and SQL queries.
• Ability to retrieve, analyze, and validate information from databases.
• Understanding of incident management and ticketing systems.
• English proficiency: Basic to Intermediate.
• Strong analytical and problem‑solving skills.
• Excellent customer service orientation and communication skills.
• Schedule availability.

Responsabilidades

• Provide Level 1 support for production‑related systems and applications.
• Respond to and resolve tickets generated directly from manufacturing operations.
• Support internal platforms and applications such as Flex Flow, ServiceNow/Knowledge Base tools, and custom‑developed systems.
• Troubleshoot Zebra printer issues, label generation, and system connectivity problems.
• Monitor daily system performance and ensure uninterrupted production operations.
• Execute database queries to obtain, validate, and analyze operational information.
• Document incidents, root causes, and solutions within established support processes.
• Escalate complex issues to Level 2 or development teams when required.
• Collaborate with manufacturing, engineering, and IT teams to identify process improvements.
• Support testing and deployment of system enhancements and updates.

Conocimientos

Analytical thinking

SQL basics

Incident management

Customer service

English (basic–intermediate)

Scheduling availability

Educación

BA/BS or equivalent

Herramientas

Relational databases

Descripción del empleo

Flex is seeking a Business Systems Analyst L1 in Guadalajara, North Campus, to provide first‑level support for manufacturing and production systems on the production floor.

The role reports to IT Operations and involves troubleshooting incidents, supporting internal platforms like Flex Flow and ServiceNow, and collaborating with cross‑functional teams to improve processes. English is required at a basic to intermediate level.