IT Support

Flextronics - The Flex Company; Región Centro; Híbrido; MXN 201.000 - 335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Competitive Salary

Descripción de la vacante

Flex is seeking an IT Support specialist based at the Guadalajara North campus to explore and implement automated, customized IT solutions. You will design frameworks, troubleshoot issues, and engage stakeholders to deliver consistent IT services. Strong problem-solving, SQL, and data-analysis skills are required for this role.

The role involves onboarding, training, and continuous support across email, phone, live chat, or in person, with opportunities to grow within a collaborative environment.

Formación

• Experience in IT support or similar role.
• Ability to read, analyze and interpret complex documents.
• Database knowledge is a plus; SQL proficiency preferred.

Responsabilidades

• Manage and support IT applications and propose new tools.
• Provide physical and technical support for IT services.
• Develop onboarding, adoption, and training plans.
• Create communications templates for IT processes.
• Assist users via email, phone, live chat or in person; ensure optimal IT service adoption.
• Monitor user experience KPIs and identify growth opportunities.
• Act as a trusted advisor and advocate for all users.

Conocimientos

SQL

Troubleshooting

Data analysis

Database knowledge

Descripción del empleo

## IT SupportApply: Mexico, Guadalajara: Full time: Posted Today: WD228507Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.## Job SummaryThe **IT Support** will be based in Guadalajara North campus, reporting to the Business Systems Analyst.In this role, you’ll be in charge of exploring complex business problems to solve them with automated, customized, developed, and standardized systems implementations and solutions, while being in charge of designing details for automated systems and processes to make them more efficient. You’ll also be designing the framework and process, troubleshooting technical malfunctions, risk research working with stakeholders and delivering a viable and consistent solution.**Responsibilities:*** Manage and support IT applications and proposal new tools for such purposes.* Physical and technical support from the main elements of the IT services.* Development of onboarding, adoption, and training plans.* Build out communications templates.* Come up with creative approaches to satisfy data/analysis needs.* Understand the end user needs to help them use the IT services to the fullest capability.* Educate and provide ongoing support whether it by email, phone, live chat or in-person.* Identify growth opportunities and ensure optimum adoption of IT services.* Conduct regular reviews and proactively monitor user experience KPI's.* Become a trusted advisor and act as advocate for all users.* Develop cadence of tech touches aligned the lifecycle: new users welcome -> onboarding -> adoption -> nurturing growth -> retention **The experience we’re looking to add to our team:*** Database knowledge. (is a Plus)* Experience working on complex issues where analysis of situations or data requires in-depth evaluation of multiple factors.* Previous experience in similar positions.* SQL,* Ability to read, analyze, and interpret the most complex documents.* Experience with Troubleshooting* **What you’ll receive for the great work you provide:*** Competitive Salary.* Life & Medical insurance.* Christmas Bonus.* Food Coupons.* Saving Fund.PA91## ## Job CategoryITFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).