IT Engineer II: End-User & Security, Infra Lead (Mexico)

Quasar Medical; México; Remote; MXN 300,000 - 420,000; Full time

Job summary

Quasar Medical is seeking an Engineer II, IT to support end-user computing, infrastructure, and cybersecurity at our Mexico site. You will manage day-to-day IT operations and collaborate on global IT projects, while coordinating with local stakeholders.

You will also provide occasional remote support to other sites, monitor systems, conduct security audits, assist incident response and disaster recovery, and ensure compliance with IT policies. Strong ITIL experience is preferred.

Qualifications

• 5 years of professional experience supporting end-user computing, infrastructure, and cybersecurity.
• Experience with ITIL methodologies and best practices.
• Strong communication and collaboration with international stakeholders.

Responsibilities

• Serve as the primary technical contact for IT end-user support for the Mexico site.
• Administrate IT infrastructure systems and cybersecurity operations.
• Manage IT office equipment and software applications.
• Monitor system performance and conduct security audits and remediation.
• Assist in incident response, disaster recovery planning, and backup management.
• Ensure compliance with IT policies and regulatory requirements.
• Document IT configurations and updates.
• Support IT projects including new technology rollouts and security upgrades.
• Provide training and documentation to end-users on IT security practices.

Skills

End user support

Infrastructure operations

Cybersecurity operations

ITIL

Project management

Stakeholder communication

Education

Bachelor's degree in Information Technology

Tools

Microsoft 365

Windows Server

Endpoint security tools

Job description

Quasar Medical is seeking an Engineer II, IT to support end-user computing, infrastructure, and cybersecurity at our Mexico site. You will manage day-to-day IT operations and collaborate on global IT projects, while coordinating with local stakeholders.

You will also provide occasional remote support to other sites, monitor systems, conduct security audits, assist incident response and disaster recovery, and ensure compliance with IT policies. Strong ITIL experience is preferred.