Engineer II, IT

Quasar Medical Tecate S.A. de C.V.; México; On-site; MXN 600,000 - 1,000,000; Full time

Job summary

Quasar Medical Tecate S.A. de C.V. is seeking an IT professional to support end-user computing, infrastructure and cybersecurity at the Mexico site. The role includes managing day-to-day IT operations and collaborating with IT counterparts on Global IT projects.

Ideal candidates have ITIL experience, strong knowledge of Microsoft 365 and Windows Server, and a background in manufacturing environments. The position may involve remote support for other sites as needed.

Qualifications

• Possess a Diploma or Bachelor's degree in Information Technology or relevant fields of studies from a recognized institution.

Responsibilities

• Serve as the primary technical contact person for IT end user support services for the Mexico site.
• Technical administrator for IT infrastructure systems (servers, networks and storage systems) and cyber-security operations
• Manage IT office equipment, including printers, telephones, and software applications.
• Monitor system performance, conduct regular security audits and remediation activities.
• Assist in incident response, disaster recovery planning, and backup management.
• Ensure compliance with IT policies and regulatory requirements.
• Document IT infrastructure configurations, system updates, and security procedures.
• Support IT projects, including new technology rollouts, security upgrades, and system enhancements.
• Provide training and documentation to end-users on IT security best practices and system usage.

Skills

End-user support

Infrastructure management

Cybersecurity operations

ITIL methodologies

Microsoft 365

Windows Server

Networking

Documentation

Manufacturing experience

Education

Diploma or Bachelor\'s in Information Technology

Tools

Microsoft 365

Endpoint security solutions

Monitoring tools

Job description

Our Culture

We strive for an inclusive company culture, where everyone feels valued, has a voice and is treated fairly, for their personal benefit, the benefit of Quasar, and the benefit of our customers and doctors using our products for patients in need.

Job Summary

• The candidate shall be responsible for end user, infrastructure and cybersecurity support for the Mexico site.
• Manage day-to-day IT operations.
• Collaboration with IT counterparts to implement Global IT projects at the Mexico site.
• Work with local stakeholders to coordinate/implement IT solutions to address unmet needs.
• Provide occasional remote support for end-user, infrastructure, and cybersecurity activities at other sites as required.

Essential Duties & Responsibilities

• Serve as the primary technical contact person for IT end user support services for the Mexico site.
• Technical administrator for IT infrastructure systems (servers, networks and storage systems) and cyber-security operations
• Manage IT office equipment, including printers, telephones, and software applications.
• Monitor system performance, conduct regular security audits and remediation activities.
• Assist in incident response, disaster recovery planning, and backup management.
• Ensure compliance with IT policies and regulatory requirements.
• Document IT infrastructure configurations, system updates, and security procedures.
• Support IT projects, including new technology rollouts, security upgrades, and system enhancements.
• Provide training and documentation to end-users on IT security best practices and system usage.

Education/Experience and Qualifications

• Possess a Diploma or Bachelor's degree in Information Technology or relevant fields of studies from a recognized institution.
• 5 years of professional experience supporting end user computing, infrastructure and cyber-security operations in a mid-sized business environment.
• Work experience with ITIL methodologies.
• Good experience supporting Microsoft365 suite of products, Windows Servers, office networking and endpoint security solutions.
• Strong preference for candidates with experience from manufacturing environments.

Key Competencies specific to the role

• Good project and time management skills.
• Good problem-solving skills.
• Able to thrive in a work environment with stakeholders and IT team members located internationally.
• Ability to work independently with minimum supervision.
• Willingness to learn new IT skills to support business growth.
• Good oral and written communication and presentation skills
• Customer-oriented

Join Our Global Team

Are you passionate about helping others? Our employees are dedicated to serving medical device customers who deliver life-giving therapies around the world. We seek individuals who are enthusiastic, intelligent and thrive in teamwork, with a strong aspiration to pursue a fulfilling and impactful career. At Quasar, every day is a new opportunity to make a difference.

True To Quality

At Quasar, quality is more than just a priority – it is part of our culture. Our comprehensive development and manufacturing solutions for minimally invasive devices, catheters and sensors enable life-giving therapies for patients all over the world, and we take this responsibility seriously.

Our Mission

To earn the trust of leading medical device brands as quality supply partner with minimally invasive and innovative solutions for patients globally and locally. What we make saves lives. If you share our commitment to quality and innovation, we want to hear from you.