Engineer II, IT

Quasar Medical; México; Remote; MXN 300,000 - 420,000; Full time

Job summary

Quasar Medical is seeking an Engineer II, IT to support end-user computing, infrastructure, and cybersecurity at our Mexico site. You will manage day-to-day IT operations and collaborate on global IT projects, while coordinating with local stakeholders.

You will also provide occasional remote support to other sites, monitor systems, conduct security audits, assist incident response and disaster recovery, and ensure compliance with IT policies. Strong ITIL experience is preferred.

Qualifications

• 5 years of professional experience supporting end-user computing, infrastructure, and cybersecurity.
• Experience with ITIL methodologies and best practices.
• Strong communication and collaboration with international stakeholders.

Responsibilities

• Serve as the primary technical contact for IT end-user support for the Mexico site.
• Administrate IT infrastructure systems and cybersecurity operations.
• Manage IT office equipment and software applications.
• Monitor system performance and conduct security audits and remediation.
• Assist in incident response, disaster recovery planning, and backup management.
• Ensure compliance with IT policies and regulatory requirements.
• Document IT configurations and updates.
• Support IT projects including new technology rollouts and security upgrades.
• Provide training and documentation to end-users on IT security practices.

Skills

End user support

Infrastructure operations

Cybersecurity operations

ITIL

Project management

Stakeholder communication

Education

Bachelor's degree in Information Technology

Tools

Microsoft 365

Windows Server

Endpoint security tools

Job description

Engineer II, IT### Engineer II, ITApply: QMX: Full time: Posted Yesterday**Our Culture** We strive for an inclusive company culture, where everyone feels valued, has a voice and is treated fairly, for their personal benefit, the benefit of Quasar, and the benefit of our customers and doctors using our products for patients in need. **Job Summary:** ### · The candidate shall be responsible for end user, infrastructure and cybersecurity support for the Mexico site.### · Manage day-to-day IT operations.### · Collaboration with IT counterparts to implement Global IT projects at the Mexico site.### · Work with local stakeholders to coordinate/implement IT solutions to address unmet needs.### · Provide occasional remote support for end-user, infrastructure, and cybersecurity activities at other sites as required.**Essential Duties & Responsibilities:**### · Serve as the primary technical contact person for IT end user support services for the Mexico site.### · Technical administrator for IT infrastructure systems (servers, networks and storage systems) and cyber-security operations### · Manage IT office equipment, including printers, telephones, and software applications.### · Monitor system performance, conduct regular security audits and remediation activities.### · Assist in incident response, disaster recovery planning, and backup management.### · Ensure compliance with IT policies and regulatory requirements.### · Document IT infrastructure configurations, system updates, and security procedures.### · Support IT projects, including new technology rollouts, security upgrades, and system enhancements.### · Provide training and documentation to end-users on IT security best practices and system usage.**Education/Experience and Qualifications:**· Possess a Diploma or Bachelor's degree in Information Technology or relevant fields of studies from a recognized institution.· 5 years of professional experience supporting end user computing, infrastructure and cyber-security operations in a mid-sized business environment.· Work experience with ITIL methodologies.· Good experience supporting Microsoft365 suite of products, Windows Servers, office networking and endpoint security solutions.· Strong preference for candidates with experience from manufacturing environments.### **Key Competencies specific to the role:**· Good project and time management skills.· Good problem-solving skills.· Able to thrive in a work environment with stakeholders and IT team members located internationally.· Ability to work independently with minimum supervision.· Willingness to learn new IT skills to support business growth.· Good oral and written communication and presentation skills· Customer-oriented **Join Our Global Team**Are you passionate about helping others? Our employees are dedicated to serving medical device customers who deliver life-giving therapies around the world. We seek individuals who are enthusiastic, intelligent and thrive in teamwork, with a strong aspiration to pursue a fulfilling and impactful career. At Quasar, every day is a new opportunity to make a difference.