Ingeniero/a de Soporte Técnico en Redes (Remoto)

The Big Jobsite; México; Remote; MXN 420,000 - 720,000; Full time

Benefits offered by this job

Fully remote position

Health insurance coverage

Career development resources

Job summary

WhatJobs Direct is seeking a Remote Network Technical Support Engineer to join a globally distributed, remote-first team. The role focuses on providing expert technical assistance for network issues, troubleshooting, and ensuring seamless connectivity for clients worldwide.

The position requires strong networking knowledge, problem-solving skills, and excellent customer service in a fully remote work environment from anywhere in Mexico.

Qualifications

• Proven experience in technical support in telecom/IT.
• Strong understanding of networking concepts and common protocols.
• Experience troubleshooting routers, switches, modems, and other devices.
• Excellent customer service with a patient approach.
• Fluent written and spoken Spanish.
• Proficiency with remote support and ticketing systems.

Responsibilities

• Provide Tier 2/3 remote technical support for network issues via phone, email, and chat.
• Diagnose, troubleshoot, and resolve hardware/software networking problems.
• Guide customers through setup, configuration, and connectivity steps.
• Escalate unresolved issues with detailed documentation.
• Maintain records of interactions and resolutions in the CRM system.
• Contribute to technical documentation and FAQs.
• Identify recurring issues and provide feedback for improvements.
• Collaborate with internal teams across time zones in a remote setting.

Skills

Networking concepts

TCP/IP

DNS

DHCP

Remote support tools

Customer service

Spanish language

Documentation

Education

High school diploma or equivalent

Tools

Remote support tools

Ticketing systems

Job description

WhatJobs Direct is seeking a Remote Network Technical Support Engineer to join a globally distributed, remote-first team. The role focuses on providing expert technical assistance for network issues, troubleshooting, and ensuring seamless connectivity for clients worldwide.

The position requires strong networking knowledge, problem-solving skills, and excellent customer service in a fully remote work environment from anywhere in Mexico.