Técnico De Redes, Voz Y Fibra (Campo) – Desarrollo

The Big Jobsite; México; Remote; MXN 420,000 - 720,000; Full time

Benefits offered by this job

Fully remote position

Health insurance coverage

Career development resources

Job summary

WhatJobs Direct is seeking a Remote Network Technical Support Engineer to join a globally distributed, remote-first team. The role focuses on providing expert technical assistance for network issues, troubleshooting, and ensuring seamless connectivity for clients worldwide.

The position requires strong networking knowledge, problem-solving skills, and excellent customer service in a fully remote work environment from anywhere in Mexico.

Qualifications

• Proven experience in technical support in telecom/IT.
• Strong understanding of networking concepts and common protocols.
• Experience troubleshooting routers, switches, modems, and other devices.
• Excellent customer service with a patient approach.
• Fluent written and spoken Spanish.
• Proficiency with remote support and ticketing systems.

Responsibilities

• Provide Tier 2/3 remote technical support for network issues via phone, email, and chat.
• Diagnose, troubleshoot, and resolve hardware/software networking problems.
• Guide customers through setup, configuration, and connectivity steps.
• Escalate unresolved issues with detailed documentation.
• Maintain records of interactions and resolutions in the CRM system.
• Contribute to technical documentation and FAQs.
• Identify recurring issues and provide feedback for improvements.
• Collaborate with internal teams across time zones in a remote setting.

Skills

Networking concepts

TCP/IP

DNS

DHCP

Remote support tools

Customer service

Spanish language

Documentation

Education

High school diploma or equivalent

Tools

Remote support tools

Ticketing systems

Job description

About the Role

Our client is a fast-growing leader in the telecommunications sector, seeking a dedicated Remote Network Technical Support Engineer. This position is based entirely remotely, offering you the flexibility to work from anywhere within Mexico. You will be instrumental in providing expert technical assistance to our customers, troubleshooting complex network issues, and ensuring seamless connectivity. This role requires a deep understanding of network operations and a passion for delivering exceptional customer service in a virtual environment. You will be a key point of contact for resolving technical challenges, contributing to customer satisfaction and the overall performance of our client's network services. We value proactive problem-solvers who thrive in an independent, remote work setting.

Key Responsibilities

• Provide remote technical support to customers experiencing network-related issues via phone, email, and chat.
• Diagnose and resolve complex network problems, including connectivity, performance, and configuration issues.
• Escalate unresolved issues to higher-level support teams or engineering departments, providing detailed documentation.
• Assist customers with the setup and configuration of network devices and services.
• Maintain accurate and up-to-date records of customer interactions and resolutions in the CRM system.
• Develop and update technical documentation, FAQs, and troubleshooting guides for customer self-service.
• Proactively identify potential network issues and recommend preventative solutions.
• Collaborate with internal teams to ensure a unified and effective customer support experience.

Requirements

• Proven experience in technical support, preferably in the telecommunications or IT industry.
• Strong understanding of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware.
• Experience troubleshooting routers, switches, modems, and other network devices.
• Excellent customer service skills, with a patient and empathetic approach.
• Proficiency in using remote support tools and ticketing systems.
• Ability to work independently and manage time effectively in a remote setting.
• Strong written and verbal communication skills in Spanish.
• Basic knowledge of network security principles is a plus.
• High school diploma or equivalent; technical certifications are advantageous.

Benefits

• Fully remote position, offering significant flexibility.
• Competitive annual salary.
• Health insurance coverage.
• Opportunities for career advancement within a growing company.
• Access to online training and development resources.
• Work with a supportive and international team.
• Contribution to impactful telecommunications solutions from the comfort of your home.

Our client, WhatJobs Direct, is actively seeking a motivated Ingeniero/a de Soporte Técnico en Redes to join our globally distributed, remote-first team. This role is crucial for providing exceptional technical support and troubleshooting assistance to our clients regarding their telecommunications networks. You will be the primary point of contact for resolving complex network issues, ensuring seamless connectivity and optimal performance for our users worldwide. The ideal candidate possesses a strong foundation in networking concepts, excellent diagnostic skills, and a passion for customer service. Working remotely, you will leverage your expertise to remotely diagnose and resolve hardware and software issues, guide users through technical processes, and contribute to our knowledge base. This is a unique opportunity to grow your career in a fully remote environment, collaborating with a talented team and making a significant impact on client satisfaction and network integrity. Our client is committed to providing a flexible and supportive remote work experience, empowering you to succeed from anywhere.

About the Role

Our client, WhatJobs Direct, is actively seeking a motivated Ingeniero/a de Soporte Técnico en Redes to join our globally distributed, remote-first team. This role is crucial for providing exceptional technical support and troubleshooting assistance to our clients regarding their telecommunications networks. You will be the primary point of contact for resolving complex network issues, ensuring seamless connectivity and optimal performance for our users worldwide. The ideal candidate possesses a strong foundation in networking concepts, excellent diagnostic skills, and a passion for customer service. Working remotely, you will leverage your expertise to remotely diagnose and resolve hardware and software issues, guide users through technical processes, and contribute to our knowledge base. This is a unique opportunity to grow your career in a fully remote environment, collaborating with a talented team and making a significant impact on client satisfaction and network integrity. Our client is committed to providing a flexible and supportive remote work experience, empowering you to succeed from anywhere.

Key Responsibilities

• Provide Tier 2 and Tier 3 technical support for network-related issues via phone, email, and chat.
• Remotely diagnose, troubleshoot, and resolve hardware and software problems for network infrastructure.
• Guide customers through step-by-step solutions for network setup, configuration, and connectivity issues.
• Escalate unresolved issues to appropriate internal teams or vendors with detailed documentation.
• Maintain accurate and comprehensive records of customer interactions and resolutions in our CRM system.
• Contribute to the development and maintenance of technical documentation, FAQs, and knowledge base articles.
• Identify recurring issues and provide feedback to product development and engineering teams for system improvements.
• Proactively monitor network performance and identify potential problems.
• Stay updated on the latest technologies, products, and services offered by Our client.
• Collaborate effectively with team members across different time zones in a remote setting.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in technical support, network administration, or a similar role, preferably in telecommunications.
• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching).
• Experience troubleshooting common network connectivity problems.
• Familiarity with network monitoring tools and diagnostic utilities.
• Excellent communication, active listening, and problem-solving skills.
• Ability to explain technical concepts clearly to non-technical users.
• Proficiency in using remote support tools and ticketing systems.
• Self-motivated, organized, and able to manage time effectively in a remote work environment.
• Experience supporting enterprise-level network solutions is a plus.

Benefits

This is a fully remote position offering unparalleled work-life balance and flexibility. Our client provides a competitive salary, comprehensive health benefits package, generous paid time off, and a technology stipend for home office setup. We offer excellent opportunities for professional development, including training programs and certifications, and foster a collaborative and supportive remote work culture. Join our innovative team and advance your career in the telecommunications industry without the commute.

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support and troubleshooting for our clients' remote network deployments, ensuring seamless operations and high availability. The ideal candidate will possess a strong understanding of various network technologies, excellent diagnostic skills, and the ability to guide customers and field technicians through complex resolutions. This is a fully remote role, offering significant flexibility and the opportunity to work with cutting-edge technology from anywhere. We seek a proactive individual with a passion for problem-solving and exceptional customer service.

About the Role

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support and troubleshooting for our clients' remote network deployments, ensuring seamless operations and high availability. The ideal candidate will possess a strong understanding of various network technologies, excellent diagnostic skills, and the ability to guide customers and field technicians through complex resolutions. This is a fully remote role, offering significant flexibility and the opportunity to work with cutting-edge technology from anywhere. We seek a proactive individual with a passion for problem-solving and exceptional customer service.

Key Responsibilities

• Provide Tier 3 technical support for remote network infrastructure, including routers, switches, and specialized communication equipment.
• Diagnose and resolve complex network connectivity and performance issues affecting remote sites.
• Develop clear and concise troubleshooting guides and technical documentation for end-users and field teams.
• Collaborate with engineering and product development teams to identify and address product issues.
• Manage escalation processes for critical network incidents, ensuring timely resolution.
• Conduct remote diagnostics and configuration changes as needed.
• Maintain detailed records of support interactions, issues, and resolutions in the ticketing system.
• Provide training and mentorship to junior support staff and field technicians remotely.
• Stay updated on new technologies and product updates relevant to remote network support.
• Monitor network health and proactively identify potential problems in remote deployments.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Minimum of 5 years of experience in network engineering or advanced technical support, with a strong emphasis on remote or distributed systems.
• Expertise in TCP/IP, routing protocols (e.g., OSPF, EIGRP), switching, firewalls, and VPNs.
• Proven experience troubleshooting complex network issues in challenging environments.
• Familiarity with wireless technologies and satellite communications is a plus.
• Excellent analytical and problem-solving abilities.
• Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly.
• Demonstrated ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Experience with network monitoring tools and diagnostic utilities.
• Customer-focused attitude with a passion for resolving technical challenges.

Benefits

This role comes with a highly competitive salary and a comprehensive benefits package, including full health, dental, and vision insurance, a retirement savings plan, and ample paid time off. As a fully remote position, it offers significant work-life balance advantages. Our client invests in employee growth through ongoing training, certifications, and opportunities to work on diverse and challenging projects. You will be part of an innovative and supportive team that values collaboration and technical excellence, contributing to connectivity solutions for a wide range of industries and applications.

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support and troubleshooting for our clients' remote network deployments, ensuring seamless operations and high availability. The ideal candidate will possess a strong understanding of various network technologies, excellent diagnostic skills, and the ability to guide customers and field technicians through complex resolutions. This is a fully remote role, offering significant flexibility and the opportunity to work with cutting-edge technology from anywhere. We seek a proactive individual with a passion for problem-solving and exceptional customer service.

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support and troubleshooting for our clients' remote network deployments, ensuring seamless operations and high availability. The ideal candidate will possess a strong understanding of various network technologies, excellent diagnostic skills, and the ability to guide customers and field technicians through complex resolutions. This is a fully remote role, offering significant flexibility and the opportunity to work with cutting-edge technology from anywhere. We seek a proactive individual with a passion for problem-solving and exceptional customer service.

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support and troubleshooting for our clients' remote network deployments, ensuring seamless operations and high availability. The ideal candidate will possess a strong understanding of various network technologies, excellent diagnostic skills, and the ability to guide customers and field technicians through complex resolutions. This is a fully remote role, offering significant flexibility and the opportunity to work with cutting-edge technology from anywhere. We seek a proactive individual with a passion for problem-solving and exceptional customer service.

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support and troubleshooting for our clients' remote network deployments, ensuring seamless operations and high availability. The ideal candidate will possess a strong understanding of various network technologies, excellent diagnostic skills, and the ability to guide customers and field technicians through complex resolutions. This is a fully remote role, offering significant flexibility and the opportunity to work with cutting-edge technology from anywhere. We seek a proactive individual with a passion for problem-solving and exceptional customer service.

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support and troubleshooting for our clients' remote network deployments, ensuring seamless operations and high availability.

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing expert-level technical support ...

Our client, a dynamic telecommunications provider focused on expanding connectivity solutions, is actively recruiting a skilled Ingeniero de Soporte Técnico de Redes Remotas for a completely remote position. This role is pivotal in providing ...